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Getting The connection was reset error - by tech1p

This topic has 2 replies, 2 voices, and was last updated 4 years, 3 months ago ago by Olga Barlow

  • Avatar: tech1p
    tech1p
    Participant
    August 20, 2020 at 05:28

    Hello,
    I haven’t had any problems with this theme in nearly 6 months, however, when i try to go into customize or edit the home page with WP Bakery I get a message that The Connect Was Reset in Mozilla Firefox. I have tried Chrome and get ERR_EMPTY_RESPONSE

    All plugins are up to date, I have no plugins active beyond ManageWp that did not come with the theme. Not sure what has caused the problem to occur and really need a solution.

    Current PHP version is 7.4 and I have all the settings turned up to max. Hosting solution is GoDaddy. All the system requirements for X Store have green check marks with the exception of Max Vars Input which is at 1000 which appears to be the minimum

    Please, contact administrator
    for this information.
    #248632 Copied Theme version: 6.3.9.3 WooCommerce version: 4.4.1
    1 Answer
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 20, 2020 at 13:35

    Hello,

    It seems the Massive Addons and server limits were the reasons of the issue. We have added the following code https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=79&filter=all#comment_18518641 to .htaccess file and page works.

    Regards

    #248691 Copied
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