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White screen issues - by cbayly - on WordPress WooCommerce support

This topic has 8 replies, 5 voices, and was last updated 9 years, 11 months ago ago by Robert Hall

cbayly

Participant

November 17, 2014 at 18:29

I’ve migrated a royal theme site from my development environment to another development environment and in the new environment I am getting white screens on the front end. The backend isn’t having any issues. I can’t give remote access to the new development environment but I was wondering if the version of php could cause this issue. The first environment was running php 5.4.34 and the new one is running php 5.3.8. In addition to that difference is there anything else that comes to mind that would cause the white screen? Is there a list of server requirements?

Thanks

#24955 Copied

7 Answers

Robert Hall

Support staff

November 17, 2014 at 18:43

Hello,

Please provide us with wp-admin and FTP credentials in Private Content to look on issue more deeply.

Regards,
Robert Hall.

#24961 Copied

rdrdrd23

Participant

December 4, 2014 at 15:35

Hi Robert,
I’ve just encountered the same issue here. The migrated site works in twentyfourteen, but not when I activate the Royal, or more importantly, Royal-child theme.

Credentials attached privately.
Cheers

Please, contact administrator
for this information.

#28086 Copied

Eva Kemp

Support staff

December 4, 2014 at 19:00

Hello @rdrdrd23,

You’re using php version 5.2. Please ask your host to update it to 5.3 and the theme will work.

Thank you.
Regards,
Eva Kemp.

#28124 Copied

rdrdrd23

Participant

December 5, 2014 at 11:15

Thanks Eva,
sorted!

#28231 Copied

Robert Hall

Support staff

December 5, 2014 at 11:18

Hello,

You’re welcome!

Regards,
Robert Hall.

#28233 Copied

ntvmdbe

Participant

December 5, 2014 at 11:33

I’m noticing white screens since today in the backend when I update a page.

#28235 Copied

Robert Hall

Support staff

December 5, 2014 at 11:59

Hello ntvmdbe,

What last changes did you made?

Regards,
Robert Hall.

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