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License for Stage site - by Kate Ross - on WordPress WooCommerce support

This topic has 8 replies, 4 voices, and was last updated 4 years, 2 months ago ago by John Holden

Kate Ross

Participant

September 4, 2020 at 14:27

Hello,
I am unable to authenticate my license on a new staging site – please help. Thanks

#250524 Copied Theme version: 7.0.0 WooCommerce version: 5.5.

7 Answers

Rose Tyler

Support staff

September 4, 2020 at 14:51

Hello,

Could you provide a screenshot of the error?
Make sure that you are using the latest version of the theme.
Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here via Private Content area – https://prnt.sc/u7vwsg

Regards

#250526 Copied

Kate Ross

Participant

September 4, 2020 at 15:10

It isn’t the latest version of the theme…. we had a developer (now gone) purchase the theme for us and since have purchased support. Can we now download the current theme? I don’t see where I can do that for the moment…

#250530 Copied

Rose Tyler

Support staff

September 4, 2020 at 15:22

The latest version can be downloaded from ThemeForest – https://www.8theme.com/documentation/xstore/theme-installation/theme-package/

Regards

#250532 Copied

Kate Ross

Participant

September 4, 2020 at 17:02

Sorry if i’m not clear but it appears that I do not have access to that! it is not in my downloads since our develper purchased it… Does that make sense? Should i have access to the download if we purchased support??

#250549 Copied

Olga Barlow

Support staff

September 4, 2020 at 17:08

Hello,

Should i have access to the download if we purchased support??

I’m not sure about this because it’s Envato support area. We don’t have control over the ThemeForest accounts of the user. But I don’t think that you are able to purchase support of you did not have theme in the Downloads list of your purchases. If not then you need to contact your developer. We can’t provide you access to theme on the support forum. You can download it only from the ThemeForest downloads area.

Regards

#250550 Copied

Kate Ross

Participant

September 4, 2020 at 19:16

I’ve paid for a license… through that support… I have the theme… i just can’t update it…you can help with that?

#250558 Copied

John Holden

Support staff

September 5, 2020 at 05:54

Hi,

Please follow documentation here https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Regards,
Hung PD

#250574 Copied
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