Return to previous page

Showing bunch of codes when opened the XSTORE Customization panel.

This topic has 13 replies, 3 voices, and was last updated 4 years, 1 months ago ago by Olga Barlow

rajitha

Participant

September 22, 2020 at 20:59

Attached image of the error
https://we.tl/t-uPOmsnRD5X

Showing a bunch of codes when opened the XSTORE Customization panel.
Below the footer area these codes are appearing. In the localhose there are no issues like it works fine. issue came in after hosting it on a server.

+ slider is also not working

Please, contact administrator
for this information.

#252292 Copied Theme version: 3.0.1

12 Answers

Rose Tyler

Support staff

September 23, 2020 at 07:25

Hello,

Thanks for using our theme.
Could you, please, provide temporary wp-admin and FTP access, so we can take a closer look?

Regards

#252311 Copied

rajitha

Participant

September 23, 2020 at 07:41

Sure, Will send it ASAP

#252315 Copied

rajitha

Participant

September 23, 2020 at 07:54

Login Details

Please contact administrator
for this information.

#252319 Copied

rajitha

Participant

September 23, 2020 at 11:32

Hi,
Is there Any update about this issue?

#252346 Copied

Rose Tyler

Support staff

September 23, 2020 at 15:20

Hi,

I’ve passed this question to our technicians team. I will let you know once get an answer. Please be patient.

Regards

#252392 Copied

rajitha

Participant

September 23, 2020 at 15:35

Sure, Thank you

#252402 Copied

rajitha

Participant

September 24, 2020 at 09:40

Found this error messages inside the console, hope it helps to debug my issue.

https://we.tl/t-Ffiiy4LpXB

P.S: I have updated the theme to the latest version But still I can see a bunch of codes when opening the customizer panel.

#252481 Copied

Olga Barlow

Support staff

September 24, 2020 at 17:05

Hello,

We have already seen that error. We are looking at what caused it.

Regards

#252584 Copied

rajitha

Participant

September 24, 2020 at 17:52

Thank you Olga

#252593 Copied

Olga Barlow

Support staff

September 30, 2020 at 14:54

Hello,

1) Could you, please, contact your hosting provider and ask to increase Max input vars to 2000.
2) Do you have any server cache or DB cache?
3) Could you ask your hosting provider to send you server error logs? Provide it to us because we can’t find the reason of the issue.

Regards

#253289 Copied

rajitha

Participant

October 12, 2020 at 13:05

Sure, will send the logs as soon as possible.

#254802 Copied

Olga Barlow

Support staff

October 12, 2020 at 17:23

Hello,

Ok, we’ll be waiting.

Regards

#254843 Copied
Viewing 13 results - 1 through 13 (of 13 total)