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SOS – FILTERS IN MOBILE VERSION - by joestam

This topic has 9 replies, 2 voices, and was last updated 4 years, 1 months ago ago by Olga Barlow

joestam

Participant

September 29, 2020 at 09:46

SOS – Hello all the sudden the Filters in Mobile version disappear.
PLEASE TAKE A LOOK
https://prnt.sc/uptg9y
Thanks

Please, contact administrator
for this information.

#253083 Copied Theme version: 7.0.2

8 Answers

Olga Barlow

Support staff

September 29, 2020 at 16:47

Hello,

Filter button is there http://prntscr.com/uq1g25
What exactly is wrong with it? Could you explain in more detail?

Regards

#253145 Copied

joestam

Participant

September 29, 2020 at 17:56

dear Olga please take a look in any mobile device please….
https://prnt.sc/uq2lz1
Where is the Filters Icon?
Thanks

#253175 Copied

Olga Barlow

Support staff

September 29, 2020 at 18:07

Hello,

I used the real mobile device and don’t see problem http://prntscr.com/uq2sxe
Did you use the real device or emulation? If you use emulation reload the page once you resize the browser window.

Regards

#253184 Copied

joestam

Participant

September 29, 2020 at 18:40

Both real device & emulation and still the Filter icon doesn’t appear…..!!!!!

#253196 Copied

joestam

Participant

September 29, 2020 at 18:41

Check in 3 different mobile phones

#253197 Copied

Olga Barlow

Support staff

September 30, 2020 at 07:04

Hello,

Could you, please, provide us with video from mobile device? Don’t forget to clear cache before checking.
Do you have problem on any category page or for some pages only?

Regards

#253222 Copied

joestam

Participant

October 16, 2020 at 12:55

Hello, all the sudden today the filters in the mobile version disappear again.
Please take a look at: https://prnt.sc/v0j4ne
Thanks in advance

Please contact administrator
for this information.

#255320 Copied

Olga Barlow

Support staff

October 19, 2020 at 08:26

Hello,

I have cleared the cache and it appears.

Regards

#255632 Copied
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