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Server problem - by Wawerù Wa Njoroge - on WordPress WooCommerce support

This topic has 10 replies, 2 voices, and was last updated 4 years ago ago by Olga Barlow

Wawerù Wa Njoroge

Participant

October 1, 2020 at 17:07

500 internal error and other errors

Please, contact administrator
for this information.

#253436 Copied Theme version: 7.0.1

9 Answers

Olga Barlow

Support staff

October 2, 2020 at 11:25

Hello,

When exactly do you get that error?
Could you, please, provide us with WP Dashboard and FTP access to your site? Could you, please, ask your hosting provider about server error logs and share it with us.

Regards

#253515 Copied

Wawerù Wa Njoroge

Participant

October 8, 2020 at 12:35

WP-FTP LOGINS

Please contact administrator
for this information.

#254459 Copied

Olga Barlow

Support staff

October 8, 2020 at 16:33

Hello,

Could you, please, tell me when do you get that error? Because I don’t see it on your site.

Regards

#254505 Copied

Wawerù Wa Njoroge

Participant

October 10, 2020 at 21:14

I can see error logs relating to database queries.Have you checked the error logs

#254681 Copied

Olga Barlow

Support staff

October 12, 2020 at 11:31

Hello,

You did not provide link to your cPanel, so I can’t check it. The backend log does not have mentioned errors http://prntscr.com/uxnx9j

Regards

#254786 Copied

Wawerù Wa Njoroge

Participant

October 12, 2020 at 14:07

link to cpanel

Please contact administrator
for this information.

#254812 Copied

Olga Barlow

Support staff

October 12, 2020 at 18:01

Hello,

But those logs are from June http://prntscr.com/uxwm49 I don’t see any errors from Sept or Oct.

Regards

#254851 Copied

Wawerù Wa Njoroge

Participant

October 28, 2020 at 13:58

Can you then explain why the site keeps on returning 500 internal error, while the other sites on the same cpanel are okay and never returned such an error?

It must be your theme………..??????!!!!!

#256784 Copied

Olga Barlow

Support staff

October 28, 2020 at 15:03

Hello,

We checked your error log and error was caused by the third-party plugin http://prntscr.com/v8p5ep
Do you have any error logs that display that our theme or core plugin causes the error?

Regards

#256798 Copied
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