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Basket Issue - by finleydesign - on WordPress WooCommerce support

This topic has 2 replies, 2 voices, and was last updated 4 years, 1 months ago ago by Olga Barlow

finleydesign

Participant

October 22, 2020 at 17:35

So we have a strange basket issue occurring on “cash on delivery” order process, where the basket doesn’t complete (although the order does get placed) the customer doesn’t get the completed order page , so they click it over and over again, and we get 3-4 orders

After extensive looking into this, I located someone who had the exact same issue, in their thread they discovered the theme file needed to be updated (wasn’t your theme)

So reaching out in that this also may be theme related

Please, contact administrator
for this information.

#256128 Copied Theme version: 7

1 Answer

Olga Barlow

Support staff

October 23, 2020 at 09:58

Hello,

This issue is caused by your custom code http://prntscr.com/v55lft I suppose. Fix the code to avoid that fatal error and try to make the order after that.

Regards

#256186 Copied
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