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Theme does't work on iPhone - by Ivan

This topic has 6 replies, 2 voices, and was last updated 4 years, 1 months ago ago by Rose Tyler

Ivan

Participant

October 23, 2020 at 14:02

Hello,

I have bought XStore theme here https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546

I am using WordPress v5.5.1 with WooCommerce v4.6.1 and XStore theem v7.0.2

website doesn’t open on apple mobile devices (iPhone, iPad, etc.)

you can check it here:
lambdatest.com

Please release bug fix for this ASAP

NOW I HAVE BIG PROBLEM , THEME DONT WORK ON IPHONE

#256256 Copied Theme version: 7.0.2 WooCommerce version: 4.6.1

5 Answers

Rose Tyler

Support staff

October 23, 2020 at 14:39

Hello,

Do you have this problem when a default theme is activated on the site?

Regards

#256265 Copied

Ivan

Participant

October 23, 2020 at 14:44

I didn’t have problem with WordPress default Twenty Twenty theme
after I have installed XStore theme
it doesn’t work with iPhone
please fix this problem

#256267 Copied

Rose Tyler

Support staff

October 23, 2020 at 14:46

Please provide us with temporary wp-admin and FTP access + server error log.
Check if our demo works – https://xstore.8theme.com/

Regards

#256268 Copied

Ivan

Participant

October 23, 2020 at 14:53

“I don’t have iPhone, and I have used all free minutes on lambdatest.com
my clients that have iPhone have reported my website doesn’t work
so you can open free account on lambdatest.com
and test it yourself

Please contact administrator
for this information.

#256269 Copied

Rose Tyler

Support staff

October 23, 2020 at 15:40

Try to follow this article – https://walnuthilldesign.com/websites-not-working-on-safari-after-enabling-http2/
Let us know the result.

Regards

#256272 Copied
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