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Thumbnails are not displayed after thumbnail regeneration

This topic has 2 replies, 2 voices, and was last updated 4 years, 1 months ago ago by Olga Barlow

  • Avatar: Ferdya_Volkov
    Ferdya Volkov
    Participant
    October 28, 2020 at 21:25

    Ref. Thumbnails next/previous product buttons

    It’s not the first time it’s happened to me. Once the photos uploaded to the wordpress media catalog the thumbnails are displayed correctly. But once these are regenerated either automatically by Woocomerce or through an installed plugin, the thumbnails are no longer displayed on the buttons / links – next, previous product.

    I am not sure it seems to me that the size used by the theme is not regenerated and rather eliminated by these management functions. I have reviewed my folder upload and many sizes disappear once the thumbnails are regenerated. Unfortunately that’s an internal problem. It is not possible to avoid it, so I consider it as a bug and it should be fixed in the theme.

    Please, contact administrator
    for this information.
    #256863 Copied Theme version: 7.0.2 WooCommerce version: 4.6.1
    1 Answer
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 29, 2020 at 11:59

    Hello,

    Could you, please, provide us with WP Dashboard and FTP access to your site and link to the product that has the issue with the thumbnails? We’ll check the problem in more detail.

    Regards

    #256900 Copied
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