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Site broken - by BSW - on WordPress WooCommerce support

This topic has 4 replies, 2 voices, and was last updated 4 years, 1 months ago ago by Olga Barlow

BSW

Participant

October 30, 2020 at 09:13

Hello
All of a sudden tonight my header, logo, nav bar, top bar, wishlist, cart etc as well as my custom fonts are gone!?!?
My footer titles and menus are missing also.
The https://matthewarnn.com/gallery/ is broken, and most pages now have a sidebar which was not there before!

I did not touch or change ANY of these.
Header builder still active, literally did not touch or change anything!
The only thing I changed was adding and activating Yoast plug in and add Featured Images to home and shop pages. (which I have now removed)
What happened??
Does this have anything to do with the latest wordpress update?
Admin access granted.
Please help!!!

Please, contact administrator
for this information.

#257027 Copied Theme version: 7.0.1 WooCommerce version: 4.5.2

3 Answers

Olga Barlow

Support staff

October 30, 2020 at 12:30

Hello,

It looks that your header or theme options were reset because the header empty http://prntscr.com/va1h0d
Unfortunately, you need to create it again to get back, we don’t have a restore option for the header.

Regards

#257047 Copied

BSW

Participant

October 30, 2020 at 12:48

But how did that happen when I was not working on that section? And why are there are so many different sections and pages that are broken, lost info, changed formatting, or simply not displaying. Basically every page and every page is now wrong. This is a major problem.

I have back ups of this site. Can I just use one of those to restore the site to where it was earlier today? I dont know how Im going to get this back to working otherwise.

#257053 Copied

Olga Barlow

Support staff

October 30, 2020 at 16:03

Hello,

If you have the backup then it would be better to restore it. We are not sure why that happened on your site and what actions from your side caused this because we did not face such problem before.

Regards

#257100 Copied
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