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PHP update - by Mike714 - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 4 years, 3 months ago ago by Rose Tyler

  • Avatar: Mike714
    Mike714
    Participant
    November 4, 2020 at 17:38

    wordpress required PHP upgrade to 7.2. I upgraded to 7.2 and tried to reload wordpress and came back with critical error. Contacted the hosting support and said it could be an issue with the theme not updated to 7.2 as needed by the plug ins. Please advise.

    #257791 Copied Theme version: 7.0.2 WooCommerce version: 5.5.3
    5 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 4, 2020 at 19:32

    Hello,

    Our theme supports PHP 7.0 and greater. It does not have compatibility issues with PHP 7.2. What critical error did you get? Could you provide a screenshot of the error text?

    Regards

    #257826 Copied
    Avatar: Mike714
    Mike714
    Participant
    November 4, 2020 at 20:24

    Currently with PHP 7.3 (ea-php73)
    when I launch wordpress I get this message

    “There has been a critical error on your website.”

    #257844 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 5, 2020 at 08:54

    Hello,

    Turn on debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
    Provide us with URL, temporary wp-admin, and FTP access.

    Regards

    #257879 Copied
    Avatar: Mike714
    Mike714
    Participant
    November 5, 2020 at 10:02

    Hi,

    I disabled a few plugins and seemed to load fine now. problem resolved.

    #257900 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 5, 2020 at 10:19

    Hi,

    Thanks for letting us know.

    Regards

    #257904 Copied
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