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Active filters doubly displayed - by sanitechitalia

This topic has 9 replies, 2 voices, and was last updated 4 years ago ago by Olga Barlow

sanitechitalia

Participant

November 4, 2020 at 18:02

Hello, the site is under construction so it is not visible online. If I set a filter, I see it displayed doubly.
https://ibb.co/wdB3TGV

#257799 Copied Theme version: 7.1 WooCommerce version: 4.6.1

8 Answers

Olga Barlow

Support staff

November 4, 2020 at 19:51

Hello,

We need link to your site, a temporary WP Dashboard, and FTP access to your site to check the issue in more detail.

Regards

#257830 Copied

sanitechitalia

Participant

November 6, 2020 at 20:42

ok

Please contact administrator
for this information.

#258247 Copied

Olga Barlow

Support staff

November 9, 2020 at 09:41

Hello,

The file manager is not suitable for us because once any fatal error appears during file editing then we’ll be blocked and won’t be able to fix the error. So, contact your hosting provider and get FTP access (FTP host, FTP user, FTP pass).

Regards

#258559 Copied

sanitechitalia

Participant

November 9, 2020 at 21:22

Good job!

Please contact administrator
for this information.

#258739 Copied

Olga Barlow

Support staff

November 10, 2020 at 16:01

Hello,

Thank you. We are currently working on an update that will be released tomorrow as well as compatibility with the new WooCommerce 4.7. We have passed your issue to our developers. We will get back to you and will definitely help you resolve your issue soon. I’ll inform you once developers fix the problem.

Regards

#258859 Copied

Olga Barlow

Support staff

November 10, 2020 at 17:03

Hello,

Fixed. Check, please.

Regards

#258880 Copied

sanitechitalia

Participant

November 10, 2020 at 18:17

Thanks, I saw that the problem has been solved.
In the next updates of Woocommerce, WordPress or your theme … can the problem recur?
In detail what have you done to solve?

#258892 Copied

Olga Barlow

Support staff

November 10, 2020 at 19:11

Hello,

Fix will be included in the next theme update.

Regards

#258909 Copied
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