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Customizer settings not converting to Website since update

This topic has 4 replies, 2 voices, and was last updated 4 years ago ago by Rose Tyler

Vince

Participant

November 5, 2020 at 23:47

Today I found my website broken saying I need to update xStore. After updating, many of the custom design I made within the customizer is not showing up on the published website.
All the design is still seen within the customizer, just not on the site itself. I have cleared the cache from all pages and from Elementor but still no change.

Please help, I need the site up as it was ASAP.

Thanks

Please, contact administrator
for this information.

#258050 Copied Theme version: 7.1

3 Answers

Rose Tyler

Support staff

November 6, 2020 at 09:52

Hello,

Please provide temporary wp-admin and FTP access, so we can take a closer look.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#258109 Copied

Vince

Participant

November 6, 2020 at 17:33

Okay,I have included the details.

Please contact administrator
for this information.

#258227 Copied

Rose Tyler

Support staff

November 7, 2020 at 09:55

Hello,

After this theme update, Theme Options should be re-saved manually.
Please clear cache and check your site now.

Regards

#258304 Copied
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