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Why not put some closed threads of FAQs at the top of the forum section

This topic has 5 replies, 2 voices, and was last updated 4 years, 3 months ago ago by MichaelB

MichaelB

Participant

November 8, 2020 at 20:24

It would be helpful if you put some closed threads FAQs i.e. on “how to update the theme” or “how to clear your cache” etc…

It could be things to do before posting a question on thsi forum?

It’s clear the current FAQ section isn’t working…

It’s getting repetitive seeing people post the same questions…

You can then say, if after reading the guidance you have problems then please post a thread…

#258505 Copied Theme version: .7.0.2

4 Answers

Olga Barlow

Participant

November 9, 2020 at 13:40

Hello,

We have such items under the FAQ http://prntscr.com/vg3hot
Also, we have documentation about this https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
And video tutorial https://youtu.be/xMEoi3rKoHk
But for many people, it’s easier to ask than to read 🙂

Regards

Regards

#258619 Copied

MichaelB

Participant

November 9, 2020 at 16:09

Thanks but I still think a closed FAQ thread which is stuck to the top of the forum would work wonders or especially a bugs list! That would be SO helpful for us customers!

#258664 Copied

Olga Barlow

Participant

November 9, 2020 at 18:21

Hello,

Ok. We took your suggestion into account.

Regards

#258705 Copied

MichaelB

Participant

November 9, 2020 at 19:43

Thank you.

#258729 Copied
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Why not put some closed threads of FAQs at the top of the forum section

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