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Update theme broke my website - by Morales DG-DM

This topic has 7 replies, 3 voices, and was last updated 4 years, 3 months ago ago by Morales DG-DM

Morales DG-DM

Participant

November 9, 2020 at 13:13

I have updated my website with the new template and core and the web has broken all. In Apparience mode works ok but in real mode no.

I have this demo https://xstore.8theme.com/demos/2/niche-market/

Please, contact administrator
for this information.

#258604 Copied Theme version: 7.1 WooCommerce version: 4.6.2

6 Answers

Olga Barlow

Participant

November 9, 2020 at 18:15

Hello,

We can’t log in to your backend to check http://prntscr.com/vg8nn6
Please, unblock the access to allow support staff to check the problem.

Regards

#258702 Copied

Morales DG-DM

Participant

November 9, 2020 at 18:32

I think there is a conflict between the coming soon plugin and the theme. It is impossible to exit maintenance mode

I have restored a backup before the update but I don’t dare to update it in case the same thing happens. Can you do it?

I pass you the credentials

Please contact administrator
for this information.

#258711 Copied

mmsabag

Participant

November 10, 2020 at 00:24

I have the same problem, I have update my site with new 7.1 theme and xstore core 3.1 and now my website is broken.

How can I fix this?? I have problems with my site.

#258748 Copied

Olga Barlow

Participant

November 10, 2020 at 16:18

Hello, @Morales_DG-DM

We can’t log in to your backend to check http://prntscr.com/vg8nn6 Do you need IPs of our support experts to unblock them? FTP also does not work http://prntscr.com/vgu7xi

Regards

#258865 Copied

Olga Barlow

Participant

November 10, 2020 at 16:20

Hello, @mmsabag

XStore core plugin is not activated. Make sure that you installed it and activated.

If you still have a problem the submit an individual topic and provide us with WP Dashboard and FTP access to your site.

Regards

#258866 Copied

Morales DG-DM

Participant

November 12, 2020 at 09:53

Hi, I fixed the problem. The conflict was in the php version and the new template

#259108 Copied
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