Return to previous page

Problems when we use the "Woocommerce advanced quantity" plugin

This topic has 5 replies, 2 voices, and was last updated 4 years ago ago by Olga Barlow

lamorfa

Participant

November 13, 2020 at 13:04

Dear,
we encounter a problem with the plug-in indicated in question.

Everything works regularly in the “cart” page but not in the “off canvas” cart. (the calculations are made with errors, specifically when we try to decrease or increase the quantity of the product already in the cart)

We have written to the developer and he tells us that there are probably problems with the theme picker.

Now we use the plug-in picker but have yet issue with decrease or increase the quantity.

Can you help us understand if there are known compatibility issues?

Thanks for support.

Please, contact administrator
for this information.

#259379 Copied Theme version: 7.1.2 WooCommerce version: 4.7.0

4 Answers

Olga Barlow

Support staff

November 13, 2020 at 16:08

Hello,

Thank you for using our theme!
We can’t guarantee compatibility with all the existing plugins. Provide us with FTP access to your site and we’ll take a look if we could add compatibility with the mentioned plugin. If now then you will be able just to disable the q-ty option for the off-canvas mini cart.

Regards

#259430 Copied

lamorfa

Participant

November 13, 2020 at 19:34

Thanks you are lovely!

FTP data in private content area.

And the link of the plug-in manufacturer:
https://codecanyon.net/item/woocommerce-advanced-quantity/11861326

If you need your WP login details please let us know.

Thanks.
Filippo

Please contact administrator
for this information.

#259461 Copied

Olga Barlow

Support staff

November 15, 2020 at 11:26

Hello,

I have passed your issue to our developers. I’ll inform you once they fix the problem.

Regards

#259604 Copied

Olga Barlow

Support staff

November 17, 2020 at 10:08

Hello,

Unfortunately, the plugin you use does not use the actions and it works with templates/scripts that’s why we cannot do compatibility with this plugin. So, we would recommend you to disable q-ty for the mini-cart (Theme Options > Header builder > Cart > keep disabled http://prntscr.com/vkm6ca)

Regards

#259961 Copied
Viewing 5 results - 1 through 5 (of 5 total)