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Error adding or deleting attributes - by Liandohilos

This topic has 9 replies, 3 voices, and was last updated 3 years, 11 months ago ago by Olga Barlow

Liandohilos

Participant

November 14, 2020 at 18:00

Hi.
When try to add a new item into an attribute the wheel beside the button keeps spinning and the page freezes. This is the image:

Also when try to delete one of the items the page shows an error and says “Something went wrong”.

In both cases if I refresh the page with F5 the item was added and removed but the errors persist.
I have tried to disable all plugins but the error persists.
Thanks.

#259559 Copied Theme version: 7.1.2

8 Answers

Rose Tyler

Support staff

November 15, 2020 at 10:08

Hello,

Thanks for using our theme.
Do you use the latest version of WooCommerce plugin?
Try to enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Regards

#259597 Copied

Liandohilos

Participant

November 23, 2020 at 13:39

Hello.
I managed to fix the problem with woocommerce but now the elementor instagram module is not working.
Set up the instagram account and put the token in the api section of the theme. It worked for a while but now it only shows error when loading images.
What am I doing wrong?. How can i fix it?
Thanks.

#260826 Copied

Rose Tyler

Support staff

November 23, 2020 at 16:26

Hello,

Try to “Refresh instagram” – https://prnt.sc/voibuq
Provide us with URL and temporary wp-admin access.

Regards

#260858 Copied

Liandohilos

Participant

November 30, 2020 at 16:26

Hello.

Refreshing button don’t repair the error.
Admins access in private area

Please contact administrator
for this information.

#261941 Copied

Rose Tyler

Support staff

November 30, 2020 at 16:31

Hello,

Please provide URL of your site.

Regards

#261943 Copied

Liandohilos

Participant

November 30, 2020 at 17:18

Done

Please contact administrator
for this information.

#261952 Copied

Liandohilos

Participant

November 30, 2020 at 17:59

The widget is on the front page, at the bottom

#261962 Copied

Olga Barlow

Support staff

November 30, 2020 at 18:39

Hello,

Problem appears because you connected Business Instagram account like personal http://prntscr.com/vt13eq
Remove the key and add the Business Instagram account http://prntscr.com/vt1429

Regards

#261970 Copied
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