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Product Image Distorted - by Sod1991 - on WordPress WooCommerce support

This topic has 9 replies, 2 voices, and was last updated 3 years, 9 months ago ago by Olga Barlow

Sod1991

Participant

December 22, 2020 at 04:27

So when I upload the product image, it now displays funny. Please see the example in the private content area.

Please, contact administrator
for this information.

#265250 Copied Theme version: 7.2.2 WooCommerce version: 4.8.0

8 Answers

Olga Barlow

Support staff

December 22, 2020 at 17:01

Hello,

Do you use Elementor Pro and its single product builder to create the single product page layout? Go to Appearance > Themes > Install and activate the Storefront theme. Check the product. Do you have the same issue when the Storefront theme is activated?

Regards

#265348 Copied

Sod1991

Participant

December 29, 2020 at 06:39

I’m using the XStore theme. How can I keep using this theme and fix the issue on the product page?

#266092 Copied

Olga Barlow

Support staff

December 29, 2020 at 17:25

Hello,

Provide us with WP Dashboard and FTP access to your site, please. We’ll check the issue in more detail.

Regards

#266166 Copied

Sod1991

Participant

December 30, 2020 at 05:25

Thanks for all the help!

Please contact administrator
for this information.

#266199 Copied

Olga Barlow

Support staff

December 30, 2020 at 15:39

Hello,

FTP is ok but WP Dashboard access is incorrect. Provide us with valid username and password http://prntscr.com/wd1wvr

Regards

#266286 Copied

Sod1991

Participant

February 24, 2021 at 06:44

Hey sorry about that, and sorry about the delay.

Please contact administrator
for this information.

#276094 Copied

Olga Barlow

Support staff

February 24, 2021 at 12:46

Hello,

I checked your product and don’t see problem with the product gallery images https://gyazo.com/14640fb6110d4fdf6f93bed49abf201a Could you, please, provide screenshot of the issue and explain in more detail your actions to reproduce the issue?

Regards

#276211 Copied

Olga Barlow

Support staff

February 24, 2021 at 12:54

P.S. don’t use product image for the bg of the column where you placed the product gallery element https://prnt.sc/105mkeq

Regards

#276212 Copied
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