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Instagram error - by Makka - on WordPress WooCommerce support

This topic has 7 replies, 3 voices, and was last updated 3 years, 11 months ago ago by Olga Barlow

Makka

Participant

December 22, 2020 at 05:07

Hi there,

there is an issue on my site.

The instagram feed won’t load and there is a message “Error:” but it doesn’t say anything.

Could you please help what’s wrong?

Thank you

#265254 Copied Theme version: 5.5

6 Answers

Rose Tyler

Support staff

December 22, 2020 at 08:12

Hello,

Problem appears because you connected Business Instagram account like personal https://prnt.sc/w7lvdp
Remove the key and add the Business Instagram account http://prntscr.com/vt1429

Regards

#265259 Copied

Makka

Participant

December 22, 2020 at 17:02

Hi,

if I want to add a new account it leads me to facebook and not to instagram. How can I fix this? Is there a wrong link somewhere?

Thanks

#265350 Copied

Makka

Participant

December 22, 2020 at 17:08

even with your generator leads me to facebook
https://www.8theme.com/new-instagram-api/

I think something is wrong there

#265351 Copied

Olga Barlow

Support staff

December 22, 2020 at 18:47

Hello,

If you use the Instagram business account then you need to log in using FB because Business account is connected with your FB and requires it to generate the correct API key. So, proceed with the loginization.

Regards

#265369 Copied

Makka

Participant

December 23, 2020 at 00:44

then I don’t have a business account. Can you please explain why should I pick business if I don’t have a business account?

#265432 Copied

Olga Barlow

Support staff

December 23, 2020 at 11:42

Hello,

System detected your Instagram account as the Business account. Are you sure that your account is not the Business type https://help.instagram.com/502981923235522/robots.txt ?

Regards

#265542 Copied
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