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Endless Add to Cart Error and slow. - by Zain Ul Abiddin

This topic has 10 replies, 3 voices, and was last updated 3 years, 9 months ago ago by Rose Tyler

Zain Ul Abiddin

Participant

January 26, 2021 at 05:34

Hi, Urgenty Support needed. My Website is working fine but everytime I press add to cart, it just keeps rotating endlessly and nothing gets added to the cart. Ive tried several things such as:
Clearing Cache, Uninstalling useless plugins, Updated PHP Version, but nothing works.

Also, Your theme isn’t working on anything above PHP 7.0 and its very very slow :(.

Please help me solve this issue please, I have a running store and get orders daily and because of this I’m facing big losses :(((

Video: https://www.loom.com/share/f6e390411a424977bedc8f77903ca282

Please, contact administrator
for this information.

#270164 Copied Theme version: 7.2.3 WooCommerce version: 4.9.2

9 Answers

Rose Tyler

Support staff

January 26, 2021 at 08:33

Hello,

Please update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Clear all cache after the update, and try to add a product to cart then.

Our theme supports PHP 7.4.5v. What problems do you have with PHP 7.0?

Regards

#270188 Copied

Zain Ul Abiddin

Participant

January 26, 2021 at 08:38

Hi,

ive already updated the core plugin.

I dont know, the website only works with php 7.0. if I upgrade it, it says wordpress clinical error.
It was working on 7.4 on my previous theme.

#270190 Copied

Zain Ul Abiddin

Participant

January 26, 2021 at 08:44

Hi,

I did what you asked me to do but now products are not being added to the cart and there is a big white circle at the bottom of the theme:
Screenrecording:
https://www.loom.com/share/0c9effe579d341269df5070ce95b8a70

#270191 Copied

Rose Tyler

Support staff

January 26, 2021 at 09:40

Hi,

You just need to clear cache (plugin and from browser) – https://prnt.sc/xn9ogv

Regards

#270207 Copied

Rose Tyler

Support staff

January 26, 2021 at 09:48

Hi,

What php version do you want to use? 7.4? Create a staging site (full copy of the existing one), update the PHP there, provide us with temporary wp-admin and FTP access. I will ask one of our technicians to check it. But make sure that all plugins that you are using are compatible with the desired PHP version.

Regards

#270208 Copied

Zain Ul Abiddin

Participant

January 26, 2021 at 11:04

I am using 7.2. Php 7.4 isnt working with your website.
no need to make stagging, you can just test on the live version, I’ve provided the credentials.

Only the plugins installed by the theme itself are being used.

Please contact administrator
for this information.

#270236 Copied

Olga Barlow

Support staff

January 26, 2021 at 18:52

Hello,

Clear the browser cache to get normal view of the add to cart button. I checked it and add to cart option and it’s ok https://gyazo.com/8387e1ba079f858f4c1064693f7aadd7

Also, our theme supports PHP 7.4, so update your PHP to 7.4 and reply back if you get the error. Provide FTP access. We’ll check it in more detail.

Regards

#270353 Copied

Zain Ul Abiddin

Participant

January 26, 2021 at 20:35

Alright, How can I remove the Newsletter/Popup that comes up when you open the website?

#270364 Copied

Rose Tyler

Support staff

January 27, 2021 at 08:46

Hello,

Theme Options > Header builder > delete Newsletter element from the header content.

Regards

#270449 Copied
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