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Single product page Display Issues - by ypvang01

This topic has 21 replies, 3 voices, and was last updated 4 years ago ago by Rose Tyler

ypvang01

Participant

January 26, 2021 at 16:54

I’m having issues with the product images displaying another set of previews at the bottom, as well as the magnifying/zoom being enabled even though I’ve disabled it.

It seems to be a conflict between plugins but I cannot find what that plugin is.

If i can get this resolved that’ll be great thanks

Please, contact administrator
for this information.

#270334 Copied Theme version: 7

20 Answers

ypvang01

Participant

January 26, 2021 at 22:01

Any thoughts?

#270372 Copied

Rose Tyler

Support staff

January 27, 2021 at 09:45

Hello,

https://www.8theme.com/topic/multiple-single-product-page-display-issues/#post-270434
Disable WooLentor – WooCommerce Elementor Addons + Builder plugin, clear cache and check then.

Regards

#270468 Copied

ypvang01

Participant

January 27, 2021 at 14:38

Yes it’s working correctly now, Thank you.

I seem to be having another issue with the the Title, color, sizes, and add to cart section. it seems to be stuck on loading that section.

#270572 Copied

Rose Tyler

Support staff

January 27, 2021 at 16:43

Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache, check how it works then. Let us know the result.

Regards

#270609 Copied

ypvang01

Participant

January 27, 2021 at 19:40

I’ve tried as suggested, some pages/items seems to have worked, but for some pages ( especially those with more than 4-5 items) seems to have issues. Am i missing something?

#270656 Copied

Olga Barlow

Participant

January 28, 2021 at 09:40

Hello,

Could you, please, provide us with link to pages where you still have the issue?

Regards

#270769 Copied

ypvang01

Participant

January 28, 2021 at 15:25

Here’s a few pages:

https://www.allhmong.com/product/hmong-arch-solid/

https://www.allhmong.com/product/all-hmong-is-1-hmong/

https://www.allhmong.com/product/hmong-arch-sweatshirt-solid/

https://www.allhmong.com/product/hmoob-ntsuab/

#270859 Copied

Olga Barlow

Participant

January 28, 2021 at 19:30

Hello,

Do you plan to use variation swatches on your site https://prnt.sc/xrq4pi ? Could you, please, provide us with FTP access to your site?

Regards

#270914 Copied

ypvang01

Participant

January 28, 2021 at 19:57

Yes i do plan on using the variation swatches.

I’m not sure i understand the FTP part, but I have provided needed the admin rights.

Let me know how i can help.

Thanks

Please contact administrator
for this information.

#270921 Copied

ypvang01

Participant

January 28, 2021 at 20:00

I forgot to mention, the screen shot that you have provided me looks different from mines

Please contact administrator
for this information.

#270922 Copied

ypvang01

Participant

January 29, 2021 at 14:08

Any update?

#271067 Copied

Olga Barlow

Participant

January 29, 2021 at 23:06

Hello,

Take our apologies for the delay in answering. We need not just WP Dashboard access but also FTP access, access to your files. If you don’t know your FTP access, please, contact your hosting provider and ask them. They will be able to send you FTP host, FTP username and FTP password.
Provide it to us to allow us proceed.

Regards

#271162 Copied

ypvang01

Participant

February 1, 2021 at 14:57

I will try to get that request to you asap.

#271610 Copied

ypvang01

Participant

February 1, 2021 at 16:12

Updated, please check content.

Let me know if there’s anything else. Hope to hear back soon.

thanks

Please contact administrator
for this information.

#271627 Copied

Rose Tyler

Support staff

February 2, 2021 at 08:43

Hello,

We can’t connect using FileZilla – https://prnt.sc/y02vcv Please check credentials.

Regards

#271718 Copied

ypvang01

Participant

February 2, 2021 at 15:39

I’ve spoke with my hosting provider and they said to use the following.

I know it’s the same, but retry it, and if doesn’t work then I’ll figure something out.

-Thanks

Please contact administrator
for this information.

#271824 Copied

ypvang01

Participant

February 2, 2021 at 16:09

Please update as soon as possible. I have my providers attention at the moment and it would help speed things up if we’re able to communicate at the same time.

#271838 Copied

Rose Tyler

Support staff

February 2, 2021 at 17:25

Hello,

We have temporaty disabled this option to make variations work -> https://gyazo.com/2ed745f0732950f5f1aa5693da7a7e7a
Write us if you use this or not and we will try to recreate issues on our testing sites to check and fix.

Regards

#271853 Copied

ypvang01

Participant

February 2, 2021 at 17:35

It seems to be working now thank you so much.

I’ll do more testing to see if anything else is off. For the time being If any issues should arise, i will definitely let you know.

Thanks again.

#271855 Copied

Rose Tyler

Support staff

February 2, 2021 at 17:35

You’re welcome!

Regards

#271856 Copied
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