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Shows only the menu update Xtore Core 3.2.4

This topic has 12 replies, 3 voices, and was last updated 4 years ago ago by Roki

Roki

Participant

January 30, 2021 at 02:16

Hello,

I use your theme for glasses shop….
Update plugin Xtore Core 3.2.4. Not view page, shows only menu in browser Edge. In browser Google Chrome view other page, but single products not view and prints error: “There has been a critical error on this website.”.

Please, contact administrator
for this information.

#271192 Copied Theme version: 7.2.4.1 WooCommerce version: 4.9.2

11 Answers

Rose Tyler

Support staff

January 30, 2021 at 09:14

Hello,

Thanks for using our theme.
Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Contact your hosting provider and ask about the server error log.

Regards

#271208 Copied

Roki

Participant

January 30, 2021 at 09:26

Thanks for your replay.

Is there a possibility rollback update plugin Xtore Core 3.2.3?

#271210 Copied

Rose Tyler

Support staff

January 30, 2021 at 09:57

Do you have a backup?
It is recommended to use the latest versions. Let us know what errors do you have in the server error log, provide temporary wp-admin and FTP access.

Regards

#271216 Copied

Roki

Participant

January 30, 2021 at 13:50

No, backup
because not i finishing create site.

Send you data acces.

I hope you can solve the problem.

Please contact administrator
for this information.

#271257 Copied

Rose Tyler

Support staff

January 30, 2021 at 15:28

Fixed. Please check.

Regards

#271292 Copied

Roki

Participant

January 30, 2021 at 15:37

Not working, please check single product (box view and critical error).

I deleted cash memory, but not working.

Thank you for your quick response.

Regrads

#271294 Copied

Roki

Participant

January 30, 2021 at 20:49

And I turned off the description u settings in colone elements, but it is still displayed.

I beg your pardon

Please contact administrator
for this information.

#271340 Copied

Rose Tyler

Support staff

January 31, 2021 at 09:52

Our technicians will back to your problem on Monday. Sorry for this delay.
I will let you know once it will be fixed.

Regards

#271386 Copied

Roki

Participant

January 31, 2021 at 10:15

Ok. Just don’t forget. Thank you.

I hope happy news on Monday.

Regards.

#271397 Copied

Olga Barlow

Participant

January 31, 2021 at 10:27

Hello,

I have updated theme and ~XStore core plugin to the latest versions and there is no fatal error on your site. Problem was caused by our of date theme version that you used.

Regards

#271399 Copied

Roki

Participant

January 31, 2021 at 12:28

Thank you very much for your quick response.

I hope there will be no more problems.

Regrads.

#271425 Copied
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Shows only the menu update Xtore Core 3.2.4

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