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Catégorie de pages produits vides parfois

This topic has 10 replies, 4 voices, and was last updated 3 years, 9 months ago ago by Robert Hall

Omnicia

Participant

February 2, 2021 at 10:53

Bonjour,
J’ai un soucis depuis quelques jours sur mon site web : http://www.reiwathe.com. Certaines pages de catégories de produits sont vides (exemple : https://www.reiwathe.com/categories-de-produits/the-noir/) et d’autres normales (exemple : https://www.reiwathe.com/categories-de-produits/accessoires/).
Pouvez vous m’aider à résoudre rapidement ce problème ?

D’avance merci
cordialement

#271766 Copied Theme version: 7.2.4.1 WooCommerce version: 4.9.2

9 Answers

Rose Tyler

Support staff

February 2, 2021 at 13:21

Hello,

Thanks for using our theme.
We don’t speak your language, use English, please.
Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed. Let us know the result, provide temporary wp-admin and FTP access.

Regards

#271782 Copied

Omnicia

Participant

February 3, 2021 at 09:50

Hello,
I do not speak English well, so I am using translation software for my previous post : Hello,
I have had a problem for a few days on my website: http://www.reiwathe.com. Some product category pages are empty (example : https://www.reiwathe.com/categories-de-produits/the-noir/) and others normal (example : https://www.reiwathe.com/categories-de-produits/accessoires/).
Can you help me quickly resolve this problem ?

Wordpress’s debug mode shows this information :

Thanks in advance
cordially

Please contact administrator
for this information.

#271981 Copied

Rose Tyler

Support staff

February 3, 2021 at 14:28

Hello,

I do not see Subscriptions on your site – https://prnt.sc/y5grdt , so I’ve disabled this plugin.
The mentioned js_composer plugin means WPBakery plugin. You are using an old version of the plugin, so it needs to be updated – https://www.8theme.com/documentation/xstore/plugins/plugins-update/
If the update of the plugin doesn’t solve the problem with blank pages, provide temporary FTP access, so we can check it more deeply. If you don’t know what the FTP is then you need to contact your hosting provider. Hosting support knows.

Regards

#272065 Copied

Omnicia

Participant

February 4, 2021 at 21:40

Hello,
thanks for your reply, i have updated all the extensions. Unfortunately, this does not change the shop page which remains empty. Empty pages are always empty too.
can you verify by logging in to site admin again?
thanks in advance

#272439 Copied

Rose Tyler

Support staff

February 5, 2021 at 13:40

Hello,

1) Do you have the same issue when the Storefront theme is activated?
2) Try to disable all the third-party plugins and check pages then.

Regards

#272579 Copied

Omnicia

Participant

February 8, 2021 at 10:23

Hello,
thank you for your reply.
I just tested with : “Twenty Twenty-One Version : 1.1” and it correctly displays all of my product categories indeed.
Could you solve the problem with Xstore now ? because I am missing sales and my customers are slow to find all of my items.

Thanks in advance
cordially

#273016 Copied

Olga Barlow

Support staff

February 8, 2021 at 16:17

Hello,

It looks that issue appears if the HTML process minification option of WP-Optimize – Clean, Compress, Cache plugin is enabled https://prnt.sc/yq2xeh I have disabled this option and product category works fine.
Check now.

Regards

#273101 Copied

Omnicia

Participant

February 9, 2021 at 08:25

Fantastic !!
it works perfectly ! Thanks a lot for your help. Should I remove the module in question to avoid future errors ?
in advance thank you for your answer 🙂

#273176 Copied

Robert Hall

Support staff

February 9, 2021 at 09:23

Hi

Thank you so much for your kind words , we are glad to know that your issue is fixed.
Yes you can disable this setting if it effect your website.

Note: Many of our customer using cache plugin – W3 Total cache, enabled page cache, enabled minification options for the HTML, CSS, JS in plugin settings.

#273187 Copied
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