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Upgrade problem on header and footer - by javi_web

This topic has 20 replies, 3 voices, and was last updated 3 years, 9 months ago ago by Rose Tyler

javi_web

Participant

February 5, 2021 at 09:47

Hello, I am upgrading all plugins and themes for http://www.maquinasfebal.es . Before do it on PROD environment I am doing on TEST.

Can you help me to do the all header and foother with the new theme options? I you can do it I will clone this on PROD.

See differences:
– http://testing.maquinasfebal.es/tienda-online-profesionales/maquinaria/envasadoras-de-vacio/envasadoras-de-vacio-con-campana/
– https://www.maquinasfebal.es/tienda-online-profesionales/maquinaria/envasadoras-de-vacio/envasadoras-de-vacio-con-campana/

Thanks.

Please, contact administrator
for this information.

#272506 Copied Theme version: 7.2.4.1 WooCommerce version: 4.9.2

19 Answers

Olga Barlow

Support staff

February 8, 2021 at 09:51

Hello,

We can’t log in to your test site WP Dashboard https://prnt.sc/you3r9 Production is ok.
Also, we need FTP access to your test site.

Regards

#273003 Copied

javi_web

Participant

February 8, 2021 at 11:10

Hello, sorry, please, try again.

Please contact administrator
for this information.

#273023 Copied

Olga Barlow

Support staff

February 9, 2021 at 10:47

Hello,

I created header using header builder and using the header banner widget area to add the secondary menu. Also, I created footer using Static Block https://prnt.sc/ytoqmw
Also, added some changes in child theme files and child theme styles.

Check now.

Regards

#273204 Copied

javi_web

Participant

February 18, 2021 at 13:23

Hi Olga, thanks. I didn’t response you because I didn’t get and email with your responde.
I see your changes, thanks. But a couple more questions: why mobile menu its not the same?
the static block for mobile menu has disappeared?

To finish, when all will be ok, do you think the best update method its:
– Sync themes folders: from DEV to PROD
– Export xStore preferences from DEV and import on PROD.

Thanks.

#275009 Copied

Olga Barlow

Support staff

February 18, 2021 at 15:53

Hello,

Check the mobile menu now. If everything is ok let me know and we’ll start moving of staging site changes to production site.

Regards

#275067 Copied

javi_web

Participant

February 19, 2021 at 08:36

Hola Olga, good morning. Thanks for your work.
I can see:
– Mobile menu: MENU tab > PRODUCTOS > Envasado > …
Seem its limited to two menu levels. If you see PROD you can see this menu has until four levels. You can see in PROD environment too how menu levels are right (menu slide to left and user can see subcategories).

– Desktop Menu: Happens something similar. Inside “Envasado” category “termosellado” hasn’t show subcategories.

– Desktop Menu: Sucategories force uppercase and cut the full name “Envasadoras de vacío con campana”. I can see a too widther space to the left, on submenu divs.

– Desktop Menu: Items are not aligned horizontally.

– On Blog (maybe on all pages) header hasn’t have margin bottom and appear together main content.

– Forget this (Its right: http://testing.maquinasfebal.es/tienda-online-profesionales/maquinaria/envasadoras-de-vacio/envasadoras-de-vacio-con-campana/ ). Custom fields has disappeared on categories page (description behind category header and additional information behind product’s category list, before row “POR QUÉ ELEGIRNOS”) :
– http://testing.maquinasfebal.es/tienda-online-profesionales/maquinaria/envasadoras-de-vacio/
– https://www.maquinasfebal.es/tienda-online-profesionales/maquinaria/envasadoras-de-vacio/

#275191 Copied

Olga Barlow

Support staff

February 19, 2021 at 15:39

Hello,

1) Mobile menu. There are additional menu items on the production site https://prnt.sc/100xhhz But there are no such items on the dev site. Did you add these items after creating of the staging site? Items will stay after the update. New version of theme does not have slide menu type for the mobile menu. Only levels design https://prnt.sc/100xnnp

2)

Inside “Envasado” category “termosellado” hasn’t show subcategories.

Because you added these items to your menu after creating of the staging copy. You’ll have these items after the production site update.

3)

Desktop Menu: Sucategories force uppercase and cut the full name “Envasadoras de vacío con campana”. I can see a too wider space to the left, on submenu divs.

Check drop-down of the extra menu now.

4)

Desktop Menu: Items are not aligned horizontally.

Check now.

5)

On Blog (maybe on all pages) header hasn’t have margin bottom and appear together main content.

Check now.

6)

Custom fields have disappeared on categories page (description behind category header and additional information behind product’s category list, before row “POR QUÉ ELEGIRNOS”)

I see those areas https://gyazo.com/f7039957fb049de26a51ff7e64c475b3
Could you provide screenshot of the element that is missing on the staging site?

Regards

#275297 Copied

javi_web

Participant

February 22, 2021 at 07:55

Hi Olga, good morning.
Please, on point 5) make the margin bottom bigger, 30px.
Point 6) Its all right. It was a mistake mine.

Well, to update on PROD environment:
1) What do you need from me? PROD is not updated.
2) When could you do the configuration migration? and, how much time do you thing you will need? Its a PROD site and we need do the upgrade jobs quickly or on a day hour with only a few visitors (on nobody). Before 9 A.M here in Spain (I think you have one hour more)

Thanks.

#275680 Copied

Olga Barlow

Support staff

February 22, 2021 at 17:30

Hello,

5) You can control it by custom CSS in the child theme https://prnt.sc/103y5gv
Check now.

1) We need WP Dashboard and FTP access to your prod site.
2) I think it takes up to 1-2 hours. We need to move files, create widget areas, edit settings etc/
Tell us when we could start tomorrow.

Regards

#275787 Copied

javi_web

Participant

February 22, 2021 at 18:35

Hello,
5) Perfect, I will modify this if its needed.

1) WP Dashboard: Do you have this from the first post of this topic.
FTP: I write you on Private content area.
I have enabled your IP on the firewall (95.158.49.94). If you have any problem, say me.
You have a backup (done now) on root ftp path.
2) From 5.A.M (UTC +1) . Its ideal to us finish before 9.A.M . I think you have UTC +2

Please confirm all its right.
Thanks.
Regards.
Javi.

Please contact administrator
for this information.

#275805 Copied

javi_web

Participant

February 23, 2021 at 11:25

Hi Olga, when do you think that you could do de upgrade?

Thanks.

#275939 Copied

Olga Barlow

Support staff

February 23, 2021 at 19:21

Hello,

Sorry for the delay in answering. Site updated. Check if everything is ok.

Regards

#276038 Copied

javi_web

Participant

February 24, 2021 at 08:22

Hello, good morning.

Point 4) Desktop Menu: Items are not aligned horizontally. Appears again.

Do you know why theme config say support has expired? Envato say me I have support with 7 months left.

Thanks.

#276126 Copied

javi_web

Participant

February 24, 2021 at 10:29

Another one, on second principal menu (background pink), on mouse over “envasado” item, automatically appears two submenus “termosellado” and “bosas de vacío”. This comportament is not a good behavior. Its seems to be options of the same item (termosellado).

Any solution?
Thanks.

#276165 Copied

Olga Barlow

Support staff

February 24, 2021 at 14:59

Hello,

If you renew the support period just click at the Reload icon and support period will be synced. Our developers are working on the drop-down menu issue.
Could you explain in more detail what exactly is not aligned?

Regards

#276250 Copied

Olga Barlow

Support staff

February 24, 2021 at 16:07

Hello,

Check the drop-down menu now.

Regards

#276270 Copied

javi_web

Participant

February 24, 2021 at 18:10

Hello, now works fine.

#276324 Copied

javi_web

Participant

February 24, 2021 at 18:11

Hello, the drop-down works fine but the logo (header left side) has desappeared.

In both, desktop and mobile resolution.

UPDATED: Solved. I have uploaded an image: https://www.maquinasfebal.es/wp-content/uploads/2016/05/logotipo-febal-footer.png

#276326 Copied

Rose Tyler

Support staff

February 25, 2021 at 08:24

Hello,

We are glad that you sorted out.

Regards

#276406 Copied
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