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Can't use customizer since update - by Ellora Bryant Drinnen

This topic has 4 replies, 3 voices, and was last updated 3 years, 9 months ago ago by Olga Barlow

  • Avatar: Ellora_Bryant_Drinnen
    Ellora Bryant Drinnen
    Participant
    February 6, 2021 at 01:10

    I have updated to latest WP and latest Xstore theme/plugin. Getting white screen (contant loading) when trying to use the Xstore customizer. I’ve troubleshooted with every 3rd party plug in and no resolve. That doesn’t seem to be the issue. Please help! All server requirements check off good as well.

    #272658 Copied Theme version: 3.2.4 WooCommerce version: 4.9.2
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2021 at 08:52

    Hello,

    Thanks for using our theme.
    Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
    Contact your hosting provider and ask server error log.

    Regards

    #272689 Copied
    Avatar: Ellora_Bryant_Drinnen
    Ellora Bryant Drinnen
    Participant
    February 11, 2021 at 18:06

    Thank you. I have debug enabled and have the error logs. It seems to be redirecting the wp-login.php to ad-admin post.php. I’ve cleared the cookies and cache and it seems to be working now.

    #273705 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 11, 2021 at 19:23

    Hello,

    We are glad to hear that you sorted out.

    Regards

    #273736 Copied
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