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Xstore add ons don't show in WP Bakery page builder

This topic has 13 replies, 4 voices, and was last updated 3 years, 9 months ago ago by Olga Barlow

naturalbodz

Participant

February 6, 2021 at 12:00

I have just installed the Xstore theme with WPbakery and the Massive add ons but when I go to click on the box in the page builder under the Xtore tab there is only one thing showing, the portfolio!

I am pretty sure there should be more than that. Is there something I need to do to get this to work.

This is a link to the image https://imgur.com/2hlRZFh

Also if you check my site, how do I get the quickview to show as a pop up. I can”t find anyway to get the quickview to work.

#272734 Copied Theme version: 7.2.4 WooCommerce version: 4.9.2

12 Answers

Rose Tyler

Support staff

February 6, 2021 at 13:31

Hello,

Thanks for using our theme.
Could you provide temporary wp-admin access? We need to take a closer look.
Theme Options > WooCommerce > Shop elements > Quick View > Enable Quick View

Regards

#272758 Copied

naturalbodz

Participant

February 6, 2021 at 13:49

Thanks, provided details. Truly appreciated.

Please contact administrator
for this information.

#272765 Copied

Rose Tyler

Support staff

February 6, 2021 at 13:59

WPBakery > Role Manager > Elements > All. If you want to select a Custom type, make sure that you enable all required elements there.

Regards

#272767 Copied

naturalbodz

Participant

February 10, 2021 at 05:28

Sales booster, how to change locations.

Please contact administrator
for this information.

#273361 Copied

Robert Hall

Support staff

February 10, 2021 at 09:19

Hi

You can mange your sales booster location by adding your require cites in following fields. Dashboard > Xstore > Sales Booster > Location Description https://prnt.sc/yxyqog

#273380 Copied

naturalbodz

Participant

February 11, 2021 at 03:34

Yes I found where to add it, but when I save it does not hold the information!
I have tried a couple of times but it reverts back to all the different countries. I just want cities in Australia.

Also how do I add a banner in product categories, the same thing happens as above, it shows my banner in the back end. But not in the front end!

Please contact administrator
for this information.

#273569 Copied

naturalbodz

Participant

February 11, 2021 at 04:11

I tried again to change the locations but its not retaining the data. It says its “Saved” but when refreshing the page, it is still the old data!

#273571 Copied

Olga Barlow

Support staff

February 11, 2021 at 12:41

Hello,

1) Provide us with FTP access to your site to check the issue with the Sales booster.
2) You are trying to add a heading image – image for the page heading, for the breadcrumbs area. If you want to add the banner before the products then use the product category description field to add the banner image.

Regards

#273637 Copied

naturalbodz

Participant

February 12, 2021 at 00:59

Details for checking the sales booster fields. Thanks 🙂

Please contact administrator
for this information.

#273779 Copied

Olga Barlow

Support staff

February 12, 2021 at 11:34

Hello,

Thank you.
I have passed your issue to our developers. I’ll inform you once they fix the issue.

Regards

#273824 Copied

naturalbodz

Participant

February 18, 2021 at 00:40

Hi, Even after updating to your latest theme version the sale booster still does not hold any changes made to the cities!

The only way I can change is to do via cpanel and file manager and actually change the php file. You need to address this issue as after the update it removed the files I changed in the PHP and put the default back to all these wierd countries that have no relavence to my site!

Maybe its just a read/ write issue or not writing to the database but it needs fixing.
Thanks

#274915 Copied

Olga Barlow

Support staff

February 18, 2021 at 11:09

Hello,

Found that issue caused by saving emoji. Save your locations without emoji, for example http://prntscr.com/zymdps
Also, contact your hosting provider and ask they to fix the DB field’s collation type that didn’t support all emoji. Probably it set to utf8_general_ci.
Solution: Change the field collation type to utf8mb4_general_ci to support longer-byte emoji.

Here you can find description of the same issue https://support.advancedcustomfields.com/forums/topic/emoji-removed-from-custom-fields/

Regards

#274973 Copied
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