Return to previous page

Product_type was called incorrectly - by giorgos

This topic has 20 replies, 2 voices, and was last updated 3 years, 7 months ago ago by Olga Barlow

giorgos

Participant

February 10, 2021 at 18:35

Just installed the legenda theme and getting this error…

Please, contact administrator
for this information.

#273482 Copied Theme version: 4.3.2 WooCommerce version: 5.0.0

19 Answers

Olga Barlow

Support staff

February 11, 2021 at 00:40

Hello,

Provide us with screenshot of the error because it’s not clear from your message in the private content area.
Use the Lightshot screenshot tool to share the screenshot.

Regards

#273550 Copied

giorgos

Participant

February 11, 2021 at 08:17

This is the product page with wp-debug set to false (add to cart text doesn’t appear)
https://prnt.sc/z29259

And this is the same with wp-debug set to true
https://prnt.sc/z29980

There’s also two error appearing on the wp-admin of the site.
https://prnt.sc/z29gm7

Thank you.

#273583 Copied

Olga Barlow

Support staff

February 11, 2021 at 11:00

Hello,

Provide us with WP Dashboard and FTP access to your site, please. We’ll check the issues in more detail.

Regards

#273618 Copied

giorgos

Participant

February 11, 2021 at 11:38

I can’t provide FTP access because this is my client’s website. In the private content area I’ve provided admin access.

Please contact administrator
for this information.

#273627 Copied

Olga Barlow

Support staff

February 11, 2021 at 19:46

Hello,

We need to check theme and plugin files and edit them to help you. We can’t do this without FTP. Provide us with FTP access only to wp-content folder.

Regards

#273754 Copied

giorgos

Participant

February 11, 2021 at 20:26

Ok. I’ve sent you FTP credentials for the staging site. Please tell me what changes you’ve made so I can do them in the main site afterwards.

Please contact administrator
for this information.

#273759 Copied

giorgos

Participant

February 15, 2021 at 15:42

Hello. Do you have any news on the issue?

#274333 Copied

Olga Barlow

Support staff

February 16, 2021 at 09:34

Hello,

We enabled the default theme and found that the same errors appear https://prnt.sc/zpes8i So, our theme is not the reason of the issue. We checked the plugins list and found that Change WooCommerce Add to Cart Text plugin causes these notices. Contact plugin author to fix them.

Regards

#274494 Copied

giorgos

Participant

February 16, 2021 at 18:12

Thank you for tracking down the issue for me. I have a few other issues.

I’m also getting this error on the WP-Admin

Deprecated: Το contextual_help είναι παρωχημένο από την έκδοση 3.3.0 και μετά! Χρησιμoποιήστε το get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() αντ’ αυτού. in /home/customer/www/staging7.aslanishome.gr/public_html/wp-includes/functions.php on line 5234

Image: https://prnt.sc/zr37j6

#274630 Copied

giorgos

Participant

February 16, 2021 at 18:14

Also: https://prnt.sc/zr3ehj

There should be an arrow there. The arrow appears when the page is loading and disappears when it’s finished loading.

#274631 Copied

Olga Barlow

Support staff

February 22, 2021 at 09:35

Hello,

Take my apologies for the delay in answering. I checked your site and see that arrow is ok https://prnt.sc/103iyp0
Have you sorted out?

Regards

#275687 Copied

giorgos

Participant

February 25, 2021 at 13:01

Hello. The correct url for the site in question is staging7.aslanishome.gr

#276477 Copied

Rose Tyler

Support staff

February 26, 2021 at 17:03

Hello,

Fixed.

Regards

#276752 Copied

giorgos

Participant

March 5, 2021 at 11:43

Hello, could you please explain how the problem was fixed so I can apply it to the main site? Thank you.

#277899 Copied

Rose Tyler

Support staff

March 5, 2021 at 13:38

Hello,

https://gyazo.com/fe62565248f1032022fd6a3e4ce22ad4 etheme.js and etheme.min.js were changed.
Also, the fix will be included in the next theme update.

Regards

#277918 Copied

giorgos

Participant

April 8, 2021 at 12:18

Hello and sorry for re-opening this. I just created a new staging site, re-downloaded the theme from themeforest and the top bar icon still doesn’t appear.

Where can I get the latest version of this theme with the fix included?

#283202 Copied

Olga Barlow

Support staff

April 8, 2021 at 17:28

Hello,

Don’t you have access to the staging site where problem was fixed?

Regards

#283275 Copied

giorgos

Participant

April 8, 2021 at 20:33

I need to test extensively so that I can minimize downtime to my client. I had to delete the staging site and create a new one so that I can trace exactly what I need to do.

I was told that the fix was included in the latest theme update so I didn’t think I’d need to keep the old staging site.

#283296 Copied

Olga Barlow

Support staff

April 9, 2021 at 08:45

Hello,

Fix will be included but the update is not released. Provide us with the WP Dashboard and FTP access to fix the problem. Do the backup of theme files once we fix the issue and save the archive till we release the new version.

Regards

#283331 Copied
Viewing 20 results - 1 through 20 (of 20 total)