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Xstore is having problem with elementor - by Frank30026

This topic has 14 replies, 4 voices, and was last updated 3 years, 9 months ago ago by Robert Hall

Frank30026

Participant

February 14, 2021 at 02:59

your xstore theme plugin is conflicting with elementor, the widgets just gives endless loading when attempting to edit a page, in other to get my elementor to work i have to deactivate the xstore core. its very frustrating because when i deactivate the lementor pro to activate the Xstore core everything ive done previously just disappear.

#274073 Copied Theme version: 7.2.4.1 WooCommerce version: 5.0.0 |

13 Answers

Robert Hall

Support staff

February 14, 2021 at 09:58

Hi

What exactly is allowed by Elementor Pro but can’t be done when our theme is activated?
Provide some screenshots for a better understanding of your request.

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Frank30026

Participant

February 14, 2021 at 13:20

Hi
These are the screenshots.
This is what happens, i can’t get elementor to work when i activate the XStore code.

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Muhammad Zaki

Support staff

February 14, 2021 at 15:04

Hello!

I am sorry but provided screenshots are not loading. Can you please reattach them so I can check and debug the issue?

Thank you!

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Frank30026

Participant

February 15, 2021 at 11:24

i have sent the images hopefully you can see them now?

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Olga Barlow

Support staff

February 15, 2021 at 16:05

Hello,

Provide us with WP Dashboard, FTP access to your site and also server error logs. We’ll check the issue in more detail.

Regards

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Frank30026

Participant

February 15, 2021 at 18:11

these are the details so please check for me i need my website done as soon as possible.

Please contact administrator
for this information.

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Olga Barlow

Support staff

February 15, 2021 at 20:02

Hello,

What about FTP access and server error logs?

Regards

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Olga Barlow

Support staff

February 15, 2021 at 20:07

Hello,

As I can see from the WooCommerce logs you reached the PHP memory limit https://gyazo.com/226901e3e83742b424638cdecaf1440d
So, try to increase the memory limit.

Regards

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Frank30026

Participant

February 15, 2021 at 21:25

how do i increase it?

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Muhammad Zaki

Support staff

February 15, 2021 at 21:44

Hello!

You can increase it yourself, please follow the instructions given in the doc:
https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

you can also contact your host to increase it or share the FTP so I can increase it.

Thank you!

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Frank30026

Participant

February 15, 2021 at 23:47

the problem is solved but the website has become too slow.

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Olga Barlow

Support staff

February 16, 2021 at 12:46

Hello,

Follow the tips described here https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Regards

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Robert Hall

Support staff

February 16, 2021 at 12:52

Hi

We have only these tips on speed optimization https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

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