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Swatch variations problem - by Monse Peruzzi

This topic has 7 replies, 4 voices, and was last updated 4 years ago ago by Monse Peruzzi

Monse Peruzzi

Participant

February 14, 2021 at 22:06

Hello I would appreciate if you help me solve an issue on my theme.
The problem we have is with variation swatches. If we are in the first photo of a product we can do the variations and watch for example the change to a brown shirt but if we continue scrolling photos and we want to do the variation swatch we can’t see the brown shirt anymore as the main image. This didn’t happen before. And also when scrolling if there are 10 photos we can scroll for example in just 5 and we can´t see the other 5. I will attach a video of this, do you know how to solve this?

https://kapwi.ng/c/wApxYrjS

Please, contact administrator
for this information.

#274179 Copied Theme version: 7.2 WooCommerce version: 5.0

6 Answers

Muhammad Zaki

Participant

February 14, 2021 at 22:34

Hello!

Thanks for getting in touch with us. My name is Muhammad and I will be your support rep.

I am sorry but I am not able to see the issue. Do you see this problem with a specific product?

Can you please make an elaborate video recording of the issue so I can try to replicate it and fix the issue?

Thank you!

#274185 Copied

Monse Peruzzi

Participant

February 15, 2021 at 17:16

Hello Muhammad, I have recorded another video from my computer. The link is
https://kapwi.ng/c/qdTVEWm4

I have the problem with all products, when you are watching a product and you want to make a variation swatch from the first image there’s no error, but if you scroll to other photos the variation doesn’t change in the main image just in the little ones. This didn’t happen before the update.

I would appreciate if you help me solve this.
Regards,

#274358 Copied

Robert Hall

Participant

February 15, 2021 at 18:58

Hi

Please fix these JS issues caused by paypal module https://prnt.sc/zmp348 then check your website if you still facing any issue let us know.

#274388 Copied

Monse Peruzzi

Participant

February 16, 2021 at 07:55

Hello, I deactivated some plugins related to Woocommerce for a short moment but the issue still existed, including Paypal.
Screen record: http://bit.ly/3be0cqd
I reactivated those plugins again.

Can you help me solve this issue please, this didn’t happen before until we updated the theme.

Regards,

#274467 Copied

Olga Barlow

Participant

February 16, 2021 at 16:17

Hello,

Check now, please.

Regards

#274604 Copied

Monse Peruzzi

Participant

February 16, 2021 at 22:41

Hello thank you! It is working now.

Best wishes,

#274675 Copied
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