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Email Builder - by Monse Peruzzi - on WordPress WooCommerce support

This topic has 4 replies, 2 voices, and was last updated 3 years, 9 months ago ago by Olga Barlow

Monse Peruzzi

Participant

February 23, 2021 at 07:12

Hello, I would appreciate if you help me solve a doubt. I was starting to customize the emails however there is one I can´t customize. In our site we have the option that when someone creates an account on our site he or she will receive some points as a reward. So we started customizing the email of ´´Create a new account´´ however when the account was created we didn´t receive any email, besides that we don´t know how to customize the email of ´´points and rewards email´´ because when we click in the option so we can customize it the field is empy.

Looking forward for your reply!

https://ibb.co/GV4C4yK
https://ibb.co/rfjBN31

Please, contact administrator
for this information.

#275892 Copied Theme version: 7.2 WooCommerce version: 4.0

3 Answers

Olga Barlow

Support staff

February 23, 2021 at 18:35

Hello,

1) I see that you installed WP Mail SMTP plugin. Either choose the Mailer and fill in appropriate fields for the mailer https://prnt.sc/104yvb4 or if you want to use the default mailer then disable plugin. Once plugin enabled we don’t get test email but it’s there once plugin disabled.

2) Points and rewards plugin is third-party plugin and we don’t have pre-created examples of the email for this. Provide us with FTP access to check if we could add support of emails for this plugin.

Regards

#276031 Copied

Monse Peruzzi

Participant

February 23, 2021 at 21:13

Hello thank you very much for your answer, I didn´t understand all sorry, so I have to disable the plugin WP Mail SMTP so the site can work with the emails that the theme has in the new version?

#276064 Copied

Olga Barlow

Support staff

February 24, 2021 at 12:03

Hello,

1) Do you plan to use any other mailer instead of the default one? Why did you install WP Mail SMTP plugin?

2) We need FTP access to check if we could add compatibility between the built-in email builder and Points and rewards plugin that you use.

Regards

#276204 Copied
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