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Installation - by yemi - on WordPress WooCommerce support

This topic has 7 replies, 2 voices, and was last updated 3 years, 8 months ago ago by Rose Tyler

yemi

Participant

March 2, 2021 at 21:41

I couldnt install the themes on my website. it says version_info not installed 🙁

version_info not installed 🙁

#277416 Copied Theme version: .7.2.5 WooCommerce version: 5.6

6 Answers

Rose Tyler

Support staff

March 3, 2021 at 08:34

Hello,

I can see demo content on your site. Just go to Appearance > Menus > delete duplicate items.
Enable Elementor for static blocks and products – https://prnt.sc/10bxw42
Let us know if you need any further assistance.

Regards

#277462 Copied

yemi

Participant

March 3, 2021 at 10:02

I did all everything but when i reload the page, the themes disappears. Try to reload the page twice and you will see it

#277499 Copied

Rose Tyler

Support staff

March 3, 2021 at 10:58

Hello,

Please provide temporary wp-admin access, so we can take a closer look and help you with the installation of the marseille03 version.

Regards

#277512 Copied

yemi

Participant

March 4, 2021 at 07:32

temporary wp-admin access provided

Please contact administrator
for this information.

#277669 Copied

yemi

Participant

March 4, 2021 at 09:56

can you please check the login, i just updated it

Please contact administrator
for this information.

#277686 Copied

Rose Tyler

Support staff

March 4, 2021 at 13:04

Hello,

Thanks for the reply. We were able to login.
Definitely strange! I think there’s something on the server side, as a cache of some sort. Please contact your hosting provider and ask about assistance.

Regards

#277720 Copied
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