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Slider not showing images - by Giles - on WordPress WooCommerce support

This topic has 16 replies, 3 voices, and was last updated 3 years, 8 months ago ago by Rose Tyler

Giles

Participant

March 10, 2021 at 13:11

hi, my client is trying to update the slider but it’s not working properly. This is how it should look https://prnt.sc/10hzkd7 but this is what’s showing live https://prnt.sc/10hzlnt

This happened before and you said it was a browser issue but it’s happening for her and for me so I dont think that is the case.

It’s something we really need to fix. Do you have any advice on what we can do? it’s quite urgent as they have an offer which goes out on TV channel later today.

thanks,
giles

Please, contact administrator
for this information.

#278623 Copied Theme version: 6 WooCommerce version: 4

15 Answers

Giles

Participant

March 10, 2021 at 17:12

sorry to ask again but this is really urgent – any ideas how we can fix this?

thanks

#278683 Copied

Giles

Participant

March 10, 2021 at 18:14

can you use the test page in the private area – thanks

Please contact administrator
for this information.

#278700 Copied

Giles

Participant

March 10, 2021 at 18:38

hi – this must be a bug – it works on the test banner page i set up but it will no work on the homepage – i have stried copying the banner, copying the page, but nothing works

this is really urgent now – is anyone avaliable to help?

thanks

#278705 Copied

Giles

Participant

March 10, 2021 at 20:11

i have used an image for the live homepage very as a temporary solution but there is definetrly some kind of bug here so i really need to find a permanent fix

I have tried almost everything but the banner will not work on the LIVE homepage – the same banner works on the test pages so i don’t understand what’s happening here.

i have tested on various devises and asked other people to test it and they see the same problem so i really do not think it’s the cache issue

can you let know what can be done

thanks,

#278716 Copied

Olga Barlow

Support staff

March 11, 2021 at 13:30

Hello,

I checked your home page and test page and both look ok.
I created template of your slider section https://prnt.sc/10iu0wn and then just imported that template to home page https://prnt.sc/10iu1q6 And everything is ok https://gyazo.com/d1467a3ff9d294197b215fceebf1551e

Regards

#278810 Copied

Giles

Participant

March 15, 2021 at 16:12

hi, thanks for doing this. i appreciate that.

we are now trying to remove the first banner but the page won’t load. i am geting this error https://prnt.sc/10mg04r

we really need to find a way to simply upsate this banner – can you suggest anthing for a permenant fix?

for now are you able to remove the first banner ?

thnak,s
Giles

#279428 Copied

Giles

Participant

March 15, 2021 at 16:12

here are the login details

Please contact administrator
for this information.

#279429 Copied

Giles

Participant

March 16, 2021 at 00:52

sorry to ask again but this is urgent… any ideas about how i can fix this? like i said, for now i just need to remove the first banner but i can’t actully load the page.

hope to hear soon

thanks

#279459 Copied

Giles

Participant

March 16, 2021 at 11:08

hi – any news on this? i just need to fix this banner for now

is there another way to conact you if something is urgent?

#279524 Copied

Giles

Participant

March 16, 2021 at 20:20

hi – any update on this? It’s quite urgent – thanks

#279645 Copied

Giles

Participant

March 16, 2021 at 20:21

normally support is quicker than this – has something changed recently?

#279646 Copied

Giles

Participant

March 17, 2021 at 02:02

hi – can someone help? this is the 6th email i’ve had to send. It’s been nearly 2 days now.

hope to hear soon….

#279656 Copied

Olga Barlow

Support staff

March 17, 2021 at 08:57

Hello,

Take my apologies for the delay in answering. We released the new update and it caused the delay. I’m very sorry.

I checked your home page and don’t see any problem https://gyazo.com/ba4cb34debdb32f1ef820aa03fad2a7f
What banner do you want to remove?

Regards

#279695 Copied

Giles

Participant

March 17, 2021 at 10:37

hi – i don’t think you read the emails properly – i said i can’t edit the banner – i can’t actually load the page – i sent some details – so i need to remove the first banner.

can you take a quick look – this is really urgent now

thanks
giles

#279720 Copied

Rose Tyler

Support staff

March 17, 2021 at 11:07

Hello,

As I can see, your Home page can be edited – http://prntscr.com/10o0xth Clear cache and check one more time or check it from another browseer.

Regards

#279729 Copied
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