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Support Problem – Please Help - by kazimgokay

This topic has 2 replies, 2 voices, and was last updated 3 years, 8 months ago ago by Olga Barlow

kazimgokay

Participant

March 11, 2021 at 11:31

How are the support messages answered? My company will be active. I can’t do my site. The questions of those who wanted support after me were answered. Their problems are solved. According to what? My site needs to be activated tomorrow. I constantly work for both design and other necessary work. However, there are serious problems. I cannot get an answer when I ask. Your cart section is not working. Your payment section is not working. Although my home page is different, some places remain by default as breadcrumbs. I did not have the transparent menu, I said they corrected it but they did not give feedback. Where did the error come from? If I do not know this, I may run into bigger problems in the future. Although the transparent menu has changed, it also does not work. I love your theme but I can’t spend a month building 1 site. I expect you to resolve errors faster. How many days I’ve been dealing with. And why is there a mistake? Why are some features in your videos not available in my theme? I cannot understand them. Please help my problem. I really want to use this theme.

Please, contact administrator
for this information.

#278789 Copied Theme version: 7.2.5

1 Answer

Olga Barlow

Support staff

March 11, 2021 at 14:23

Hello,

When you submit topic you probably saw https://prnt.sc/10iv4rj that reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun.
I checked the previous topic that you created and it was answered fast https://prnt.sc/10iv75m

Did you install default WooCommerce pages to make the cart and checkout work? These pages are not theme pages but WooCommerce plugin pages.

Provide us with link to site where you use our theme and temporary WP Dashboard access and we’ll do our best to help you! We are waiting for your reply.

Regards

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