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Problem with main menu - by neil - on WordPress WooCommerce support

This topic has 11 replies, 3 voices, and was last updated 9 years, 11 months ago ago by Robert Hall

neil

Participant

December 4, 2014 at 12:02

Hi

My theme has developed a problem. Whenever I save the menu after adding new pages it removes the menu from the site and dispays this: SET YOUR MAIN MENU IN APPEARANCE > MENUS

I am now unable to add any more tabs to the nav bar

http://oakfurnitureworldcoventry.co.uk/

It was working fine until yesterday

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10 Answers

Eva Kemp

Support staff

December 4, 2014 at 14:08

Hello,

As I see your menu is shown now.
Are you unable to add more items to the menu with default WordPress theme as well?

Please check it.

Regards,
Eva Kemp.

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neil

Participant

December 4, 2014 at 14:40

Hi Eva

Yes, I just switched to 2014 theme and I can now add more pages to nav bar so looks like its a theme issue

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neil

Participant

December 4, 2014 at 14:43

I just switched back to Interior theme and saved the menu and the message SET YOUR MAIN MENU IN APPEARANCE > MENUS appeared on the front page again

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Robert Hall

Support staff

December 4, 2014 at 14:55

Hello,

Please provide us with wp-admin access in Private Content.

Regards,
Robert Hall.

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neil

Participant

December 4, 2014 at 15:09

sure

Please, contact administrator
for this information.

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Robert Hall

Support staff

December 4, 2014 at 15:19

You have provided access with not full permissions to your admin panel. We need it to look on issue more deeply.

Regards,
Robert Hall.

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neil

Participant

December 4, 2014 at 15:22

Sorry Robert

You now have admin access

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Robert Hall

Support staff

December 4, 2014 at 15:39

As I see you have use old version of the theme. Please update it to the latest.

Regards,
Robert Hall.

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neil

Participant

December 4, 2014 at 15:44

Ok, best way to do this to make sure I dont lose any data, change theme to 2014 and then re-upload latest version of theme through FTP?

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Robert Hall

Support staff

December 4, 2014 at 15:47

Don’t forget to make backup your site before updating.
Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k

Regards,
Robert Hall.

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