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Product Gallery problem - by AdrianCMS - on WordPress WooCommerce support

This topic has 11 replies, 3 voices, and was last updated 3 years, 7 months ago ago by Rose Tyler

AdrianCMS

Participant

March 23, 2021 at 17:51

Hello,
I activated for product gallery the lightbox option, it opens ok, but after i close de gallery light box…the gallery remains stuck on background

#280612 Copied Theme version: 7.2.6 WooCommerce version: 5.1.0

10 Answers

Rose Tyler

Support staff

March 24, 2021 at 08:45

Hello,

Where did you activate it? By default the gallery uses lightbox, so you need to disable this option in settings of the Elementor plugin – https://prnt.sc/10u3fy0

Regards

#280668 Copied

AdrianCMS

Participant

March 25, 2021 at 18:01

I activated from Xstore Single Product builder. I dont use elementor for product pages.

#281041 Copied

AdrianCMS

Participant

March 25, 2021 at 18:02

Elemntor LightBox is already disabled.

#281043 Copied

Robert Hall

Support staff

March 25, 2021 at 21:15

Hello

Can you please send us your website temporary logins detail along with your website URL where you are facing this gallery issue so that we will check your issue in more details.

Robert Hall

#281082 Copied

AdrianCMS

Participant

March 26, 2021 at 13:36

yes, of course

Please contact administrator
for this information.

#281178 Copied

Rose Tyler

Support staff

March 26, 2021 at 16:30

Hello,

Please check credentials – http://prntscr.com/10w93j4

Regards

#281232 Copied

AdrianCMS

Participant

March 29, 2021 at 10:01

Hello

Please contact administrator
for this information.

#281600 Copied

Rose Tyler

Support staff

March 29, 2021 at 12:31

Hello,

Thanks for the reply.
Try to disable all the third-party plugins (including cache plugins, temporarily disable CDN), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of your browser, and check how it works then.

Regards

#281623 Copied

AdrianCMS

Participant

March 30, 2021 at 09:51

Hello,
Not all the plugins…just WP-Optimize, and not disable just deactivate minify options for html, css and js.
What 3rd party plugins do you recommend for minify js, html and css ? may merge them also.
Thank you ! 🙂

#281752 Copied

Rose Tyler

Support staff

April 1, 2021 at 09:26

Hello,

https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ You may try W3 Total Cache or WP Rocket

Regards

#282071 Copied
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