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My Theme is not working - by TrendingLacey

This topic has 11 replies, 2 voices, and was last updated 3 years, 7 months ago ago by Rose Tyler

TrendingLacey

Participant

March 28, 2021 at 04:22

Hello,

I am getting errors that my support has expired and need updating also I’m getting option to purchase new licence but I have only just purchased the theme? I have a licence code but I cannot see the option to enter it only option to purchase a new code? what do I do?

#281435 Copied Theme version: 7.2.5

10 Answers

Rose Tyler

Support staff

March 28, 2021 at 10:19

Hello,

Thanks for contacting us.
Please provide temporary wp-admin access, so we can take a closer look.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#281473 Copied

TrendingLacey

Participant

March 28, 2021 at 18:42

Ok, I have created access for you

Sorry, I tried the private content area but I could’nt post on it.

Please contact administrator
for this information.

#281530 Copied

Rose Tyler

Support staff

March 29, 2021 at 07:51

Hello,

What exact problem do you face with posting via the Private Content area? Could you record a video?

Thanks for access, but we can’t open your Dashboard, please set the administrator role for the user.
Waiting for your reply.

Regards

#281564 Copied

TrendingLacey

Participant

March 29, 2021 at 16:42

I have created access for you to log in did you use the sign in details?

#281667 Copied

TrendingLacey

Participant

March 29, 2021 at 17:05

Private Content area

Please contact administrator
for this information.

#281670 Copied

TrendingLacey

Participant

March 29, 2021 at 20:21

How do I upload a video to show you the problem?

#281692 Copied

TrendingLacey

Participant

March 29, 2021 at 20:29

I really need my website up and running or refund my money. I’m getting sick of having to wait for 24 hrs for each reply. Is this what you class as support?

#281694 Copied

Rose Tyler

Support staff

March 30, 2021 at 07:10

Hello,

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information! Use the Private content area http://prntscr.com/10guf2p to provide private info.

You can upload video and screenshots here – https://dropmefiles.com/ , then provide URL.

We can’t access your Dashboard. Please check, the /wp-admin redirects to the home.
Waiting for your reply.

Regards

#281718 Copied

TrendingLacey

Participant

March 30, 2021 at 18:25

I have been unable to download the video plus I’m getting asked to enter an email of whom i’m sending the file to, you have not provided any email for me o send it to.

Can you just refund my money please, I’m tired of this back and forth. I need my website working like 4 days ago. I think this is not the right theme for my business. Sorry. I have never had to email support just to upload a theme in the 10 yrd I have been using WordPress. This is too much I need a user freindly, easy to use worpress theme.

I have wasted all these time for nothing.

#281829 Copied

Rose Tyler

Support staff

March 31, 2021 at 06:53

Hello,

I suppose there is a misunderstanding. email is not needed, just provide correct temporary wp-admin access.
To be able to give a refund or help you, we need to take a closer look and understand the problem. You write about this error – http://prntscr.com/110i01m , but did not provide any screenshots or access, we need them to be able to give you a solid response.
Lightshot screenshot tool can be used to take screenshots and share them. If you prefer email – 8themes@gmail.com
Here is the refund policy – https://themeforest.net/page/customer_refund_policy
Waiting for your reply.

Regards

#281851 Copied
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