Return to previous page

Mobile menu and shop categories - by Krzysztof

This topic has 9 replies, 3 voices, and was last updated 3 years, 7 months ago ago by Olga Barlow

Krzysztof

Participant

April 6, 2021 at 22:27

i have a strange issue … do you have any idea why in mobile meny i see only “default” categories from demo but not my own categories ?
see here mobile menu: https://gyazo.com/33023c056c34424b1a7dbdb7f689ad9b
and the all categories in shop on PC: https://gyazo.com/8b6cbf0f16244964e6147b77a596b280

Please, contact administrator
for this information.

#282898 Copied Theme version: 7.2.6

8 Answers

Rose Tyler

Support staff

April 7, 2021 at 13:43

Hello,

Do you use server cache or CDN? Please clear all cache and check how it works then.

Regards

#283032 Copied

Krzysztof

Participant

April 10, 2021 at 22:16

hi
no we don’t use any cache or CDN (yet :)) that is why this is so weird …
funny as i very similar issue on other site I managed … here I see only “Uncategorised”
could you please have a look ?

Please contact administrator
for this information.

#283492 Copied

Rose Tyler

Support staff

April 11, 2021 at 10:28

Hello,

Please provide correct FTP access – https://prnt.sc/119ilhd

Regards

#283520 Copied

Krzysztof

Participant

April 12, 2021 at 20:45

ohh sorry .. my bad .. now should work

#283754 Copied

Olga Barlow

Support staff

April 13, 2021 at 15:50

Hello,

Thank you. I have passed issue to our developers. I’ll inform you once they fix the problem.

Regards

#283804 Copied

Olga Barlow

Support staff

April 19, 2021 at 11:39

Hello,

We have made changes in the et-core-plugin/app/models/customizer/theme-options/global/callbacks.php – http://prntscr.com/11df7op
Could you check on the other site where you have the same issue if any plugin causes problem? Try to disable the third-party plugins there and check if you still have the same issue. Let me know about the results.

Regards

#284700 Copied

Krzysztof

Participant

April 21, 2021 at 18:23

hi
switching off all 3rd party plugins did not helped .. only your solution worked on all sites 🙂 thank you for that.

#285055 Copied

Olga Barlow

Support staff

April 22, 2021 at 09:25

Hello,

You are welcome.

Regards

#285099 Copied
Viewing 9 results - 1 through 9 (of 9 total)