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Pages won't scroll - by ywickham - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 9 years, 11 months ago ago by Eva Kemp

ywickham

Participant

December 5, 2014 at 23:12

Hi,

I just updated the IDStore theme on a website and it has caused an issue with scrolling on the site pages. I can scroll using the scrollbars, but the scroll doesn’t work with the mouse wheel. This is a problem for my client.

I turned off all the plugins and was able to isolate the issue to some sort of conflict with the theme (version 3.6) and Woocommerce 2.2.8.

I was hoping someone could help me troubleshoot the issue. You can view the site here: http://dev.yazminmedia.com/pureattitude/

Thanks!

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7 Answers

Robert Hall

Support staff

December 6, 2014 at 09:58

Hello,

Please provide us with wp-admin access in Private Content.

Regards,
Robert Hall.

#28369 Copied

ywickham

Participant

December 9, 2014 at 20:21

Hi Robert,

Thank you for responding. Login information below.

Please, contact administrator
for this information.

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Eva Kemp

Support staff

December 9, 2014 at 21:02

Hello,

I’ve checked your site and it’s scrolled with mouse wheel.
What browser are you using?
Try to check it with some other browser.

Thank you.
Regards,
Eva Kemp.

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ywickham

Participant

December 9, 2014 at 21:07

Hi Eva,

I did check in another browser when I initially made my post, but at the time it wasn’t working.

Today it seems to be only a problem with Chrome/Mac.

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Eva Kemp

Support staff

December 10, 2014 at 12:52

Hello,

Are you using the latest version of Chrome?

Regards,
Eva Kemp.

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ywickham

Participant

December 13, 2014 at 16:10

Hi Eva,

Yes, I am using the latest version of Chrome: Version 39.0.2171.95 (64-bit).

Thanks!

#29414 Copied

Eva Kemp

Support staff

December 15, 2014 at 20:06

Hello,

We’ve checked your site in Chrome browser with the same version and haven’t found any issues.
Sorry, but we can’t find the reason why it’s not working on your side.
Try to disable Nice Scroll in Theme Options and check again.

Thank you.
Regards,
Eva Kemp.

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