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Elementor doesn’t work because of Xstore Core update

This topic has 4 replies, 2 voices, and was last updated 3 years, 7 months ago ago by Olga Barlow

  • Avatar: AlexV
    AlexV
    Participant
    April 30, 2021 at 12:58

    Hello,

    Today I’ve received update notifications for Xstore theme, so I’ve updated it, together with Xstore Core plugin. After that, I’ve tried to edit my homepage with Elementor and suprise – the builder doesn’t load. After doing my fair share of debugging, I’ve identified the culprit. It is the Xstore Core plugin. Please fix it ASAP or rollback the plugin and theme versions for me until everything works properly, because I need the site to be functional! Thank you!

    Please, contact administrator
    for this information.
    #285918 Copied Theme version: 7.2.8 WooCommerce version: 5.2.2
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 30, 2021 at 13:24

    Hello,

    I don’t see issue with the Elementor and XStore core, I’m able to edit page https://prnt.sc/12b0lgb
    Could you, please, explain in more detail what error you get, provide link to page where you have it, screenshot of the issue for better understanding?

    Regards

    #285920 Copied
    Avatar: AlexV
    AlexV
    Participant
    April 30, 2021 at 14:16

    For some reason it still doesn’t load for me. It is stuck in the loading screen like so:

    https://prnt.sc/12b39tm

    If I deactivate Xstore Core, it lets me edit the remaining content on the page.

    #285926 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 30, 2021 at 14:45

    Hello,

    Could you try with another browser or another PC?

    Regards

    #285938 Copied
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