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Neither customers nor I am receiving emails when any order is placed

This topic has 23 replies, 3 voices, and was last updated 3 years, 7 months ago ago by Olga Barlow

Muhammad Abdul Qayoom

Participant

May 11, 2021 at 19:28

Hi! Unable to receive emails.

Please, contact administrator
for this information.

#287151 Copied Theme version: 7.2.8 WooCommerce version: 5.3.0

22 Answers

Olga Barlow

Support staff

May 11, 2021 at 19:32

Hello,

Could you, please, contact your hosting provider and ask to check the Mail server error log? Do you have errors there? Does your log display that server sends emails?

Regards

#287153 Copied

Muhammad Abdul Qayoom

Participant

May 11, 2021 at 20:22

They say:
I have checked the server log and I am not able to see any errors on it.

#287158 Copied

Olga Barlow

Support staff

May 12, 2021 at 12:03

Hello,

Do they check the server error log or Mail server log (https://mediatemple.net/community/products/dv/204643910/checking-the-mail-log)?

Regards

#287240 Copied

Muhammad Abdul Qayoom

Participant

May 13, 2021 at 15:16

They replied:

Since the email address used is khaikandles@gmail.com the emails will be sent from WordPress end. We can check the mail logs only if @khaikandles.com email address is used and if the MX is pointing to us. But the settings in WordPress and woo commerce end looks good

#287411 Copied

Olga Barlow

Support staff

May 13, 2021 at 15:46

Hello,

I made test order and got email https://prnt.sc/12vr4nj
So, don’t see the problem from our side.

Regards

#287413 Copied

Muhammad Abdul Qayoom

Participant

May 13, 2021 at 16:01

bluehost installed wp mail smtp and it fixed

#287420 Copied

Olga Barlow

Support staff

May 13, 2021 at 16:07

Hello,

Ok, glad that you sorted it out.

Regards

#287422 Copied

Muhammad Abdul Qayoom

Participant

May 14, 2021 at 11:54

https://khaikandles.com/faqs/

Hi, Why my faqs look bad on mobile? Is faq module not responisive?

#287515 Copied

Rose Tyler

Support staff

May 14, 2021 at 12:15

Hello,

It is the default WPBakery element, our theme doesn’t affect it. At first sight, it doesn’t look bad – https://gyazo.com/9038d661a85328976762fde6bcd97004 Describe the desired result in more detail.

Regards

#287519 Copied

Muhammad Abdul Qayoom

Participant

May 14, 2021 at 20:19

In my FAQ question, the length of question is bigger. In mobile it should take 2 lines or 3, but it is not instead it cuts the content

#287588 Copied

Rose Tyler

Support staff

May 15, 2021 at 08:45

Add the next custom CSS code:
#faq-style {white-space: normal;overflow: unset;line-height: 1.3;}

Regards

#287607 Copied

Muhammad Abdul Qayoom

Participant

May 22, 2021 at 06:37

https://khaikandles.com/product/wax-melts-warmers/

I use BOGO plugin on above product. When the item quantity is 5, one item is free added on cart page. Earlier it was working fine but now free product is not being added on cart page.

#288551 Copied

Rose Tyler

Support staff

May 22, 2021 at 10:13

Hello,

What was changed from the time when it worked fine? Have you tried to contact the support of the plugin?

Regards

#288580 Copied

Muhammad Abdul Qayoom

Participant

May 22, 2021 at 14:26

I don’t remember – maybe just few customizations.

#288606 Copied

Muhammad Abdul Qayoom

Participant

May 23, 2021 at 04:18

The plugin authors say they have not done any changes recently so that must be from theme side.

What I notice weird on products where BOGO is enabled is that even after selecting variant, on cart page, it says it is not selected as in screenshot https://privatebin.support-tools.com/?31a893e70f14d98e#o+MwlCp0ajSOIR0k2XUWtnLvIXsPsZzlluloxkYbJao=

I can recall that I had submitted ticket here because I was not redirecting to the cart page automatically after add to cart button and from then my BOGO is not working, I guess. Can you have a look at it?

#288625 Copied

Muhammad Abdul Qayoom

Participant

May 23, 2021 at 04:37

Loom of problem

Please contact administrator
for this information.

#288626 Copied

Muhammad Abdul Qayoom

Participant

May 23, 2021 at 05:14

PROBLEM SOLVED – CREATED PRODUT AGAIN.
THANK YOU

#288627 Copied

Rose Tyler

Support staff

May 23, 2021 at 07:38

We are glad that you sorted it out. Thanks for letting us know.

Regards

#288634 Copied

Muhammad Abdul Qayoom

Participant

May 23, 2021 at 19:51

Hi. Why my page looks weird while backend editor is on. Loom video is attached

Please contact administrator
for this information.

#288699 Copied
Olga Barlow

Support staff

May 24, 2021 at 16:12
Hello,

Because you used the wrong custom CSS that does not work for the secon colum. Check now. I have replaced
```
#first-feat, #third-feat img.vc_single_image-img.attachment-full.lazyload-lqip.lazyloaded {
    width: 100px;
    height: 100px;
    margin: 0 auto;
}
```
with
```
#first-feat, #third-feat img.vc_single_image-img {
    max-width: 100px;
	margin: 0 auto;
}
```
Regards
#288748 Copied
Muhammad Abdul Qayoom

Participant

May 25, 2021 at 10:10

But then my layout disturbed….? See in screenshot. https://privatebin.support-tools.com/?470595a37f45a532#2VkrgTkSv2eZzW5eY3vluYpYglEecIad8La0vGhiIEI=

#288814 Copied
Olga Barlow

Support staff

May 25, 2021 at 12:16
Hello,

Because of your custom https://prnt.sc/13e5652
```
.wpb_animate_when_almost_visible.wpb_fadeIn.fadeIn.wpb_column.vc_column_container.vc_col-sm-4.et_custom_uniqid_new_606608c507562.mpc-column.wpb_start_animation.animated {
    position: relative;
    top: -52px;
}
```
What’s this? Why do you use such global classes and why do you need position: relative; and top: -52px; for that?

Regards
#288841 Copied
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