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Product look issue after last update - by valeriof

This topic has 14 replies, 3 voices, and was last updated 3 years, 7 months ago ago by Olga Barlow

valeriof

Participant

May 14, 2021 at 17:36

Hello. After last update (7.2.9) there’s a new issue with product looks. When I set it use “3 columns” + “Row stretch and content” -> then the second line of images is partially white covered -> https://prnt.sc/12xij34
How can I fix it?

Please, contact administrator
for this information.

#287581 Copied Theme version: 7.2.9

13 Answers

Rose Tyler

Support staff

May 15, 2021 at 08:15

Hello,

Please provide FTP access.

Regards

#287601 Copied

valeriof

Participant

May 15, 2021 at 08:48

Ok

Please contact administrator
for this information.

#287608 Copied

Rose Tyler

Support staff

May 15, 2021 at 12:05

Thanks for the reply.
Our technicians will check the problem more deeply after the weekend. Please be patient and do not change access.

Regards

#287626 Copied

valeriof

Participant

May 17, 2021 at 13:20

Hello. Any news?

#287787 Copied

valeriof

Participant

May 17, 2021 at 13:54

Something has been done but there is stil a huge white space -> https://prnt.sc/131cj6y
and the same gallert disapper on window reducing – > https://prnt.sc/131cmis
It’s getting really frustrating to use this theme.

#287793 Copied

valeriof

Participant

May 17, 2021 at 20:29

Why does no one answer me?
You are answering all the stupidest questions on the planet except mine.
This is an issue that has reappeared after updating to 7.2.9.
In my previous ticket you told me that there was something wrong with php 8 (which is the latest version of php – the safest).
Are you going to solve it or not?

#287877 Copied

Olga Barlow

Support staff

May 18, 2021 at 11:34

Hello,

Our developers worked on your issue yesterday. They do not work on weekends, that’s why you faced a delay in answering. Check again, please.
Use PHP 7.4 because not all the bundled plugins support PHP 8 at this moment.

Regards

#287908 Copied

valeriof

Participant

May 18, 2021 at 12:18

Check now please. Php 7.4.18. Nothing change. Issue stille there.

#287918 Copied

Olga Barlow

Support staff

May 18, 2021 at 15:56

Hello,

Use the custom class et-look-static-block for the columns where you use the Look element http://prntscr.com/132ykth
Check the page again.

Regards

#287992 Copied

valeriof

Participant

May 18, 2021 at 19:10

It works. Feel happy. Thank you.

#288040 Copied

Rose Tyler

Support staff

May 19, 2021 at 06:52

Hello,

You’re welcome!

Regards

#288062 Copied

valeriof

Participant

May 20, 2021 at 13:35

Hi guys. There’s something going wrong with product slider. I created one on the home page only for mobiles but it doesn’t work. https://prnt.sc/1362r9f
How can I fix it?

Please contact administrator
for this information.

#288333 Copied

Olga Barlow

Support staff

May 20, 2021 at 19:49

Hello,

I see the product slider https://prnt.sc/136iift

Regards

#288408 Copied
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