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Theme loads very slow - by etb24 - on WordPress WooCommerce support

This topic has 10 replies, 3 voices, and was last updated 3 years, 6 months ago ago by Olga Barlow

etb24

Participant

May 15, 2021 at 16:55

why theme loading slowly and takes time to appears items

#287664 Copied Theme version: 7.2.9 WooCommerce version: 5.3

9 Answers

Rose Tyler

Support staff

May 16, 2021 at 07:30

Hello,

Read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Regards

#287679 Copied

etb24

Participant

May 17, 2021 at 20:14

i tried everything and its not working still load slowly

#287875 Copied

Olga Barlow

Support staff

May 18, 2021 at 11:57

Hello,

We are working on a major theme update with speed improvements but it will be available in July-August only. So, I could offer you only refund now if you are not satisfied with the theme speed.

Regards

#287915 Copied

etb24

Participant

May 19, 2021 at 13:30

im starting new business and i dont want to have bad feeb back from clients about website speed because now vendors complains about this its ,takes time and refresh alone
you can check this by yourself

Please contact administrator
for this information.

#288162 Copied

Olga Barlow

Support staff

May 19, 2021 at 15:26

Hello,

Yes, we do understand you. But we don’t have more options in theme to speed it up at this moment.
You can submit refund request here https://themeforest.net/refund_requests/new

Regards

#288191 Copied

etb24

Participant

May 19, 2021 at 16:36

request for a refund has been sent

#288216 Copied

Olga Barlow

Support staff

May 19, 2021 at 16:41

Hello,

Refund given.

Regards

#288220 Copied

etb24

Participant

May 19, 2021 at 16:51

where can i find refund money?

#288225 Copied

Olga Barlow

Support staff

May 19, 2021 at 17:10

Hello,

Contact Envato support about this. From the author side, we can just decline or approve the refund.

Regards

#288227 Copied
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