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Mini cart cache issue - by emilebon - on WordPress WooCommerce support

This topic has 13 replies, 3 voices, and was last updated 3 years, 6 months ago ago by Olga Barlow

emilebon

Participant

May 18, 2021 at 20:34

Hi my website have an issue when add some item in the cart and when return to front and click on mini cart icon the show empty, i think have some issue with cache plugin, i need support help to fix that problem.

Please, contact administrator
for this information.

#288047 Copied Theme version: .7.2.7 WooCommerce version: 5.2.2

12 Answers

Rose Tyler

Support staff

May 19, 2021 at 06:52

Hello,

Theme Options > Speed Optimization > Always Load Wc-Cart-Fragments > On. Clear all cache and check how it works then.

Regards

#288061 Copied

emilebon

Participant

May 19, 2021 at 11:14

This option already was on and not working I need new solution.

Please contact administrator
for this information.

#288124 Copied

Olga Barlow

Support staff

May 19, 2021 at 13:40

Hello,

Provide us with WP Dashboard and FTP access to your site to check the issue in more detail and find out if problem related to our theme or to WooCommerce plugin.

Regards

#288169 Copied

emilebon

Participant

May 20, 2021 at 17:18

Ok I will send private credentials.

Please contact administrator
for this information.

#288384 Copied

Rose Tyler

Support staff

May 22, 2021 at 07:48

Hello,

We can’t connect – https://prnt.sc/1394zc9 Please check FTP access. Is there restriction by IP or something else?

Regards

#288565 Copied

emilebon

Participant

May 23, 2021 at 17:17

Try again now!

Please contact administrator
for this information.

#288696 Copied

emilebon

Participant

May 23, 2021 at 17:20

Please send me your IP to put in whitelist.

#288697 Copied

Olga Barlow

Support staff

May 24, 2021 at 14:19

Hello,

Add these IPs to whitelist 176.98.69.38, 176.98.70.120.

Regards

#288740 Copied

emilebon

Participant

May 24, 2021 at 14:56

Thanks now is in whitelist. try again please.

#288745 Copied

Olga Barlow

Support staff

May 25, 2021 at 09:41

Hello,

Thank you. Check the cart now, please.

Regards

#288806 Copied

emilebon

Participant

May 25, 2021 at 11:24

Thank you ! It working good but can you tell me what happened and what you did to fix to know?

#288827 Copied

Olga Barlow

Support staff

May 25, 2021 at 12:18

Hello,

You are welcome.
I enabled this option Theme Options > Speed Optimization > Always Load Wc-Cart-Fragments > On because you told us that it was enabled but it was not. And also I disabled statically.io plugin because it caused js errors in default WordPress files on your site.

Regards

#288842 Copied
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