Return to previous page

Products options don´t works - by rosadepaz

This topic has 5 replies, 2 voices, and was last updated 3 years, 5 months ago ago by Olga Barlow

rosadepaz

Participant

May 28, 2021 at 11:06

For many months now, product values have not been displayed. I tried all the plugins and nothing. Then I decided to re-enter the values. And it works after I update a change but from one moment to another they no longer work.

This is why I lose clients who at that moment want to buy a course and either do it or don’t see the options.

I have bought the template again to have your advice, because I no longer have solutions or options to try.

please check my website

http://www.lima-sprachschule.de

#289187 Copied Theme version: .7.2.10 WooCommerce version: 5.7.2

4 Answers

Olga Barlow

Support staff

May 28, 2021 at 14:22

Hello,

Could you, please, provide us with WP Dashboard and FTP access to your site and link to product with the mentioned issue? We’ll check and try to help you.

Regards

#289214 Copied

rosadepaz

Participant

May 31, 2021 at 11:35

Hello!

Yes please!

I have tried all the options that I have found in forums.

the variables work when I reissue the product (I just open it and save again, opening and closing some attribute to save again) it works fine for a few minutes, hours and then no more.

With some it holds up well for a while and does not present all the options again.

#289423 Copied

rosadepaz

Participant

May 31, 2021 at 11:38

Sorry, i send you in private area the user and pw.

Please contact administrator
for this information.

#289424 Copied

Olga Barlow

Support staff

June 1, 2021 at 09:48

Hello,

We checked your product with the default Storefront theme and see that options are also unavailable https://gyazo.com/ea485da41204dbb8c3e1e5796eeb3aeb
It means that issue is not related to the XStore theme and we could do nothing because we are able to help only in case the issue is related to XStore theme. So, contact WooCommerce support to get help with this issue https://wordpress.org/support/plugin/woocommerce/

Regards

#289525 Copied
Viewing 5 results - 1 through 5 (of 5 total)