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Import Data - by AndreXX - on WordPress WooCommerce support

This topic has 10 replies, 3 voices, and was last updated 9 years, 11 months ago ago by Eva Kemp

AndreXX

Participant

December 12, 2014 at 00:44

Hello,

i have problems importing the Jewelery Demo. I uploaded the ess_grid_1 2.1 2.2 and 3. But for some reason the revolution sliders would not upload as well as the jewelery template once i click on install version.
Can you please help me out?

Cheers, Andre

#29153 Copied

9 Answers

Robert Hall

Support staff

December 12, 2014 at 08:29

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#29188 Copied

AndreXX

Participant

December 12, 2014 at 08:53

Please see attached

Please, contact administrator
for this information.

#29195 Copied

Eva Kemp

Support staff

December 12, 2014 at 10:05

Hello,

Please provide us with FTP credentials as well.

Thank you.
Regards,
Eva Kemp.

#29213 Copied

AndreXX

Participant

December 12, 2014 at 10:33

Please see attached for FTP use

Please, contact administrator
for this information.

#29226 Copied

Eva Kemp

Support staff

December 12, 2014 at 17:18

Hello,

Please ask your host to enable allow_url_fopen function and increase post_max_size and upload_max_filesize values.
After that try to install template again.

Regards,
Eva Kemp.

#29301 Copied

AndreXX

Participant

December 12, 2014 at 18:03

You want me to ask domain factory to allow allow_url_fopen function and to increase post_max_size?

Is that what causes the issue?

#29306 Copied

AndreXX

Participant

December 12, 2014 at 18:04

Sorry but the answer is not helpful at all. Can i change the options myself?

#29307 Copied

AndreXX

Participant

December 12, 2014 at 18:25

Also the documentation index says: Upload file royal_ess_grid.json with essential grid.
But in the folder theres no such file as royal_ess_grid.json. Where can it be found?

#29308 Copied

Eva Kemp

Support staff

December 12, 2014 at 20:38

Hello,

You need ask your hosting provider where your site is hosted to enable that function and increase functions values on a server. Deactivation of those functions may cause issues with the template installation.
Essential Grid demo pages can be found in the theme package that you downloaded.

Regards,
Eva Kemp.

#29323 Copied
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