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Instagram doesn’t work - by jonathan

This topic has 4 replies, 2 voices, and was last updated 3 years, 4 months ago ago by Olga Barlow

  • Avatar: jonathan
    jonathan
    Participant
    July 1, 2021 at 16:19

    In the website it displays the following message: Error: Error validating access token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons.

    The user doesn’t change the password at all. I don’t get it

    #292742 Copied Theme version: .7.2.9
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 1, 2021 at 16:26

    Hello,

    Something was changed in the FB setting of your account. Go to XStore > Authorization APIs > remove the existing key and generate it again. After that edit your Instagram element and choose the newly added account.

    Regards

    #292745 Copied
    Avatar: jonathan
    jonathan
    Participant
    July 1, 2021 at 16:38

    My client have just said to me that he didn’t change anything in his facebook account

    #292746 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 1, 2021 at 17:09

    Hello,

    Did you follow my instructions:
    Go to XStore > Authorization APIs > remove the existing key and generate it again. After that edit your Instagram element and choose the newly added account.

    Regards

    #292749 Copied
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