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Page appearing weird all shifted to one side

This topic has 8 replies, 3 voices, and was last updated 3 years, 4 months ago ago by Olga Barlow

JJ

Participant

July 7, 2021 at 11:41

Hi there please assist, all the website images / scrollers are appearing weirdly

Please, contact administrator
for this information.

#293346 Copied Theme version: 7.2.11

7 Answers

Rose Tyler

Support staff

July 7, 2021 at 12:05

Hello,

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check how it works then.

Regards

#293349 Copied

JJ

Participant

July 7, 2021 at 13:53

Hi, we have tried disable wprocket , clear cache, clear cloudflare cache still the same.

please advice https://snipboard.io/1iApMq.jpg

Please contact administrator
for this information.

#293367 Copied

Rose Tyler

Support staff

July 7, 2021 at 14:04

Hello,

Do you use Jetpack?
Provide temporary wp-admin access, so we can take a closer look.

Regards

#293370 Copied

JJ

Participant

July 7, 2021 at 15:06

Hi, I have revert the website using updraft to before the jetpack plugin update.

is this known error from jetpack and should not update jetpack until next version is out?

#293376 Copied

Olga Barlow

Support staff

July 7, 2021 at 16:06

Hello,

Contact Jetpack plugin author to get help with this. Probably some option of the Jetpack plugin causes the issue, they should be aware of which one.

Regards

#293390 Copied

JJ

Participant

July 13, 2021 at 06:04

Hi there,

Please advice if it is now safe to update Jetpack Plugin? (Have Jetpack fixed the errors?)

Thanks

#293872 Copied

Olga Barlow

Support staff

July 13, 2021 at 15:30

Hello,

We are not plugin developers, so we don’t have such information. Contact plugin author support or check the plugin changelog.

Regards

#293923 Copied
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