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Can’t generate PDF invoice - by DavidBSI

This topic has 4 replies, 2 voices, and was last updated 3 years, 4 months ago ago by Olga Barlow

  • Avatar: DavidBSI
    DavidBSI
    Participant
    July 13, 2021 at 14:14

    Hi,

    I can’t generate the PDF invoice with “WooCommerce PDF Invoice” bundlewith the theme.

    I just have the following error :

    TCPDF ERROR: Could not include font definition file: rightpressnotosans

    I reinstall multiple times and the issue is the same.

    #293912 Copied Theme version: 7.2.11 WooCommerce version: 5.3.0
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 13, 2021 at 16:54

    Hello,

    Provide us with WP Dashboard and FTP access to your site. We’ll check the issue in more detail.

    Regards

    #293939 Copied
    Avatar: DavidBSI
    DavidBSI
    Participant
    July 15, 2021 at 14:41

    Hi olga,

    Unfortunately, I cannot provide WP and FTP credentials for production server.

    The problem occur after migrating the website from development server to production server.

    The issue doesn’t seem present in development server.

    My temporary fix was to replace :
    ./classes/woo-pdf-invoice.class.php: ‘family’ => ‘rightpressnotosans’
    by
    ./classes/woo-pdf-invoice.class.php: ‘family’ => ‘helvetica’

    I try to delete and reinstall without success.

    Can you provide support without credentials ?

    #294238 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 15, 2021 at 17:39

    Hello,

    Unfortunately, we can’t check and fix the issue without access to your site especially if you don’t have this error on the dev site.

    Regards

    #294285 Copied
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