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Pages do not appear - by sandor.huszar - on WordPress WooCommerce support

This topic has 5 replies, 2 voices, and was last updated 3 years, 4 months ago ago by sandor.huszar

  • Avatar: sandor.huszar
    sandor.huszar
    Participant
    July 16, 2021 at 08:52

    The theme was purchased and installed properly and at the beginning of the development we realized that the sites do not appear, except if we check them in the preview or open the main page. But all other pages do not appear and the error message is the following:

    “This page isn’t working
    Domain.com redirected you too many times.
    Try clearing your cookies.
    ERR_TOO_MANY_REDIRECTS”

    However I deleted the cookies, but nothing happened.

    Please, contact administrator
    for this information.
    #294336 Copied Theme version: 7.2.11 WooCommerce version: 5.7.2
    4 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 16, 2021 at 14:07

    Hello,

    Provide us with WP Dashboard and FTP access.

    Regards

    #294413 Copied
    Avatar: sandor.huszar
    sandor.huszar
    Participant
    July 19, 2021 at 09:52

    Dear Olga,

    now I’m sending you in the private message.

    Please contact administrator
    for this information.
    #294745 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 19, 2021 at 17:51

    Hello,

    We can’t connect to your site using FTP https://prnt.sc/1d5hrk7
    Provide us also with the server error logs for the last 2 days.

    Regards

    #294853 Copied
    Avatar: sandor.huszar
    sandor.huszar
    Participant
    July 19, 2021 at 20:37

    Dear Olga,

    thanky for assisting, finally I found that the .htaccess file had a bug. A new file was created and it solved the problem.

    #294899 Copied
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