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Variation Products doesn’t work - by Mert

This topic has 11 replies, 2 voices, and was last updated 3 years, 4 months ago ago by Olga Barlow

Mert

Participant

July 23, 2021 at 11:35

Hello,

Variation products doesn’t work. When I change the color, images are not changing. Need help!!

It doesn’t work properly in the shop page as well.
https://prnt.sc/1eqayss

Please, contact administrator
for this information.

#295600 Copied Theme version: 8.0.1 WooCommerce version: 5.5.2

10 Answers

Olga Barlow

Support staff

July 23, 2021 at 14:28

Hello,

Provide us with FTP access to your site and allow theme installation via Dashboard. Because at this moment I see the error https://prnt.sc/1es3ui1 while trying to install the updated version of theme to check if it fix the variation error.

Regards

#295650 Copied

Mert

Participant

July 23, 2021 at 15:22

I don’t see the same error like you saw anyways I provide you ftp access.

Please contact administrator
for this information.

#295662 Copied

Mert

Participant

July 26, 2021 at 06:44

Theme is updated but still variations are not working. Can you help me here?

#295967 Copied

Olga Barlow

Support staff

July 26, 2021 at 10:48

Hello,

Thank you. I passed your issue to our developers. I’ll inform you once they fix the problem.

Regards

#296031 Copied

Mert

Participant

July 26, 2021 at 10:51

All right, I will be waiting, thank you for response.

#296033 Copied

Olga Barlow

Support staff

July 26, 2021 at 12:27

Hello,

You are welcome. And please, don’t spam topics of other customers who are waiting for our help with the link to your issue. You are not the only one who is waiting for help and it causes misunderstanding in the topic and just scales the problem of the volume of the request.

Regards

#296063 Copied

Mert

Participant

July 27, 2021 at 08:40

Sure, sorry for that again. I’m waiting for the solution

#296244 Copied

Olga Barlow

Support staff

July 27, 2021 at 16:50

Hello,

I see that you use Cloudflare CDN. Log in to your account https://valenty.pl/wp-admin/options-general.php?page=cloudflare#/login to allow us to clear the CDN cache and apply changes.

Regards

#296362 Copied

Mert

Participant

July 28, 2021 at 09:12

Hello,

I don’t use CDN, I even didn’t set it up.

As I see, it is working right now. Can you please confirm that there will be more actions taken by developer team or not?

Also, In the future updates will I have face the same problem with variation products?

#296443 Copied

Olga Barlow

Support staff

July 28, 2021 at 11:31

Hello,

Then probably it was some kind of server cache and once it was cleared our fix woks. We’ll include the fix to the next theme update.

Regards

#296488 Copied
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